We are searching for an experienced IT Technical Support Engineer for our client who are a leading IT service company based in Crawley, West Sussex. Job Overview: Work alongside the site manager to provide desktop and server admin support Provide problem solution Answer incoming calls and raise tickets on internal system Field service when required Escalate tickets to senior engineering team First, second and some basic third line desktop support Handle quick service tickets over the phone Assist with the management of queues and bring any issues to the relevant managers attention Follow problem ticket process to identify potential problem tickets Manage and update service tickets correctly and adequately Hit key KPI's to ensure that service desk SLA agreements are met Qualifications: Minimum of 12-18 months commercial IT Support experience Proven experience in technical support and IT support roles Excellent communication skills for effective help desk interactions Proficiency in software troubleshooting and computer networking Familiarity with Microsoft Office, VPN, and computer hardware Skills needed: Experience with administrative tasks associated with Active Directory services Experience of troubleshooting Office Suite 2013 to 2019 Experience with Office 365 and Exchange online Experience with virtualisation for example – Vmware Experience with monitoring systems Demonstrate an understanding of technical ability proficient with first, second and basic third line MS Server and Desktops – MCITP Support of email systems for client (Exchange, Outlook) & MS Office Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10 Good understanding of networking – OSI network layers, TCP/IP, DHCP Understanding of data protection and data security Show flexibility - recognise that in line with client requests, from time to time there could be a requirement to work outside of "normal" office hours. Self-motivated and able to thrive in a fast moving, high pressure working environment. Client and team focused – understand the requirements of each Hours: 9-5:30, Monday to Friday Type: Full time, permanent (Hybrid) To be considered for this position, please apply today and one of our team members will get back to you if you are shortlisted