Spa Therapist (Full-Time) - King Street Townhouse Hotel & Spa
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG: We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
Job Description:
Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience
We are currently seeking a Spa Therapist to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance the experience for our esteemed members and guests.
Primary Role Responsibilities:
* Greet guests at reception to deliver a memorable experience
* Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
* Maintain a professional, clean environment ensuring that our guests/members are comfortable
* Fully understand existing treatments and procedures to effectively deliver a world-class service
* Ensure that all treatment rooms are prepared and fit for purpose
* Attend weekly/monthly team meetings and events
* Deliver exceptional aftercare and retail recommendations to all clientele
* Maintain high standards of presentation and cleanliness at all times
* Deliver brand standards
* Booking in clients and taking phone calls
* Achieving treatment and retail targets
Benefits:
* Exclusive room rates for you and your family
* 20% off dining at our hotel, 50% off at Hale Country Club & Spa
* Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
* In-person or video GP consultations, discounted prescriptions, and physiotherapy
* Increasing annual leave with service, plus your birthday off
* Continuous learning and development opportunities
* £250 bonus for referring a friend
* Complimentary meals during shifts and provided uniforms
* Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
* Access to in-house Wellbeing Program
* Pension scheme for financial stability
Applicant Requirements:
* Specific experience within a spa/health club environment
* Qualified to NVQ level 3 or equivalent
* Experience with ESPA and Elemis is preferred but not essential
* Impeccable attention to detail and customer service experience
* Proven experience working as part of a successful team with excellent interpersonal skills
* Knowledge in our brands NVQ level 3 beauty therapy or equivalent
* Previous beauty therapy experience in a 5-star/luxury background
* Natural leadership qualities
Apply:
To apply, please send us your up-to-date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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