Company overview:
Namesco Limited (names.co.uk) is one of the UK's biggest domain name and hosting providers. Domain names and web hosting are our specialities, but we also provide everything else needed to run a booming online business.
Since 2019, we have been part of team.blue, a European group of brands enabling entrepreneurs to succeed online. As a group, we operate across 15 countries, manage over 1.9 million domains, host more than 650,000 websites, and provide 2 million email accounts to our customers. We are more than 2500+ people in team.blue and
Why choose names.co.uk?
We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
1. A diverse and inclusive culture
2. Access to flexible working opportunities
3. A relaxed, collaborative atmosphere
4. Motivational, coach-style leadership
5. Employee perks, including an enhanced holiday scheme and a birthday bonus
What we do
We make succeeding online as easy as it can be for our customers. We:
6. Provide award-winning IT services
7. Keep our products accessible and competitive
8. Offer a diverse range of products to allow customers to grow
9. Are customer-obsessed, offering multi-channel exceptional support
Our values
The five characteristics that drive our behaviours and the heart of our business culture;
10. We put our customers at the heart of everything we do
11. Were stronger together and we trust each other to do the right thing
12. We tell it like it is, and keep doors and mind open
13. We treat each other with respect and regard
14. Were always thinking whats next?
Job Description:
We are looking for two Quality Assurance Specialists to join our Contact Centre team in our office in Worcester.
You will be working in a target driven contact centre with a strong sales culture, providing critical support to our staff and leadership teams.
In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.
Key responsibilities:
15. Quality Check calls and Tickets
16. Audit Customer Care UK & IE sales
17. NPS reporting and improvement
18. Designing quality standards, procedures and specifications for the contact centre
19. Preparing performance reporting
20. Monitoring performance
21. Commercial training for new starters and existing staff
22. Determined Training needs
Skills & Experience:
23. Strong IT skills
24. Resilient & confident with the ability to problem solve
25. Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
26. Clear written and verbal communication skills
Key Competencies:
27. Exceptional communication and influencing skills
28. Experience working in customer service environment
29. Taking pride in your working standards, behaviour and attitude
30. Excellent problem solving skills
31. A natural flair for delivering excellent customer support
32. Team Working
33. An inquisitive mind and strong motivation to learn new skills
Working hours:
Normal office hours are:
Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm.
On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm.
Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.
Training:
You will be given complete training and support from our office in Worcester.
Initial training would be full time from the office, Monday to Friday, 9am 5:30pm.
Right to work:
At any stage please be prepared to provide proof of eligibility to work in the UK.
Unfortunately, we are unable to support Sponsorship Visas.