Responsibilities
:
* Communicating with & responding to customers about technical service incidents, events and requests.
* Analysing and diagnosing errors and faults
* Proactively drive incidents through to resolution
* Collaborate with our engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management
* Technically delivery of change requests into live services
* Collaborating with Product Management team on continuous product improvement based on customer feedback
* Site acceptance testing
Your skills & experience should include:
* First and/or second line support in an enterprise / Cloud based environment
* Telecommunications systems experience (telephony/ Radio integration)
* ITIL processes in support environment
* Incident management and resolution
* Microsoft operating platforms, including Microsoft cloud-based services.
* Microsoft SQL Server deployment and management
* WAN/LAN hardware, configuration and management.
* Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally. ITIL processes in support environment
* Virtualisation (e.g. VMware) and Enterprise storage (e.g. Netapp, Dell & Fujitsu)
Technologies: MS Server //, Linux, Active Directory, Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS, Azure Cloud, AWS cloud and ESXI/HyperV/Virtualisation
Hardware: Cisco switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN, Cisco LAN/WAN