Job summary We are seeking a friendly and organised Part-Time Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing a warm and professional welcome. The receptionist role is crucial in ensuring the smooth operation of our front desk and supporting the administrative needs of the hospice. Working Pattern: Monday to Friday evenings - 4:00pm to 8:30pm with flexibility to cover weekend and day shifts Salary: Mulberry PayScale, Grade Beech £25,643 - £27,300 pa pro rata (depending on hours) Contract: Permanent Reporting to the HR Database & Reception Manager, you will provide a professional and welcoming front of house service dealing with patients, visitors and staff. You will have excellent communication skills, be flexible, punctual and reliable. You will be comfortable working in a hospice environment. Royal Trinity Hospice is set-in award-winning gardens on the edge of Clapham Common, with easy access by public transport and great local amenities. Main duties of the job Professionally greet all visitors to the hospice and provide a visitor badge if necessary. Take phone calls effectively and direct relevant calls to the appropriate staff or department. Take donations from people in a helpful, friendly and understanding manner. Receive and dispatch deliveries. Contribute to the planning, preparation and delivery of key events and training held at or on behalf of the hospice. Ensure the front desk and reception area are always tidy and presentable Provide cover for planned and unplanned leave as required. To greet visitors at the hospice and direct them as necessary, ensuring security considerations are taken in to account. To act as a central source of communication co-ordination between visitors, outpatients, suppliers, staff, and internal departments. About us We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) Cycle to work scheme and interest-free season ticket loans available Free eyesight test for DSE users and a contribution towards the cost of glasses 25% store discount in Trinity shops Life assurance cover Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party Regular ballots for donated free tickets and prizes Access to courses of free counselling Date posted 08 January 2025 Pay scheme Other Salary £25,643 to £27,300 a year pa pro rata Contract Permanent Working pattern Part-time Reference number B0132-25-0003 Job locations 30 Clapham Common North Side London SW4 0RN Job description Job responsibilities Effective communication and interpersonal skills (face to face, in writing and over the telephone). Ability to communicate with sincerity and empathy. Good computer literacy skills. Experience of working in a confidential environment. Ability to work considerately and effectively with volunteers. Ability to deal effectively with patients, donors and visitors with respect, tact and sensitivity. Support with administrative duties including; ordering stationery supplies and equipment (including stock monitoring and storage), distribute the incoming mail, franking and posting of outgoing mail, generate posters for information. Prepare staff location sheets and contact lists. Ensure smooth handover for Friday and Monday cover. Support other departments as required. Participate in training as required. Comply with all relevant policies and procedures. Represent Royal Trinity Hospice with a positive attitude and professional appearance. To liaise with the Royal Mail, and other delivery organisations (couriers) Frank outgoing mail To receive and check deliveries and inform relevant staff To keep the reception area tidy and free of donated goods and returned equipment To complete required form for any donations in money or kind and keep any cash/cheques in the Reception safe until collection. to distribute keys to staff as required including shop keys to sell Christmas cards, and other promotional items within the reception area, as requested to undertake any other tasks that may arise from time to time which are commensurate with the level of the post to keep a list of patients updated by checking with the wards for any changes such as admissions, discharges and deaths Job description Job responsibilities Effective communication and interpersonal skills (face to face, in writing and over the telephone). Ability to communicate with sincerity and empathy. Good computer literacy skills. Experience of working in a confidential environment. Ability to work considerately and effectively with volunteers. Ability to deal effectively with patients, donors and visitors with respect, tact and sensitivity. Support with administrative duties including; ordering stationery supplies and equipment (including stock monitoring and storage), distribute the incoming mail, franking and posting of outgoing mail, generate posters for information. Prepare staff location sheets and contact lists. Ensure smooth handover for Friday and Monday cover. Support other departments as required. Participate in training as required. Comply with all relevant policies and procedures. Represent Royal Trinity Hospice with a positive attitude and professional appearance. To liaise with the Royal Mail, and other delivery organisations (couriers) Frank outgoing mail To receive and check deliveries and inform relevant staff To keep the reception area tidy and free of donated goods and returned equipment To complete required form for any donations in money or kind and keep any cash/cheques in the Reception safe until collection. to distribute keys to staff as required including shop keys to sell Christmas cards, and other promotional items within the reception area, as requested to undertake any other tasks that may arise from time to time which are commensurate with the level of the post to keep a list of patients updated by checking with the wards for any changes such as admissions, discharges and deaths Person Specification Experience Essential Experience of working in a confidential environment. Experience in reception work, working with volunteers. Working under pressure and to Deadlines Qualifications Essential Evidence of broad secondary education with examination success in literacy and numeracy. Office administration - IT, specifically Microsoft Office Person Specification Experience Essential Experience of working in a confidential environment. Experience in reception work, working with volunteers. Working under pressure and to Deadlines Qualifications Essential Evidence of broad secondary education with examination success in literacy and numeracy. Office administration - IT, specifically Microsoft Office Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Trinity Hospice Address 30 Clapham Common North Side London SW4 0RN Employer's website https://www.royaltrinityhospice.london/ (Opens in a new tab)