Mpeople recruitment have a fantastic opportunity for an experienced Customer Service Administrator to join a thriving manufacturing business based in Littleborough.
Role: Customer Service
Location: Littleborough
Salary: £27,000 after training
Hours: 9am – 5pm, Monday to Thursday and a 4pm finish on a Friday with 30 mins for lunch
Customer Service duties:
* Entry of orders in QAD (ERP-system):
* execution of all incoming orders;
* Performing order changes, cancellations and rebooking’s;
* Tracking delivery dates, processing delivery notes and coordinating between customer/production in case of deviations from delivery date;
* Supporting customers on the phone and via email
* Processing monthly and quarterly price adjustments
* Maintenance of price lists
* Processing of customer complaints (in Salesforce)
* Creation of credit notes
* Master data maintenance
* Initiation of new parts lists according to Sales or Customer specifications
* Cooperation with local Sales and Customer Service Representatives on EU level
* Creation and follow-up of quotations as specified by the Sales force or based on defined minimum prices
* Test new menu installations (in our ERP-system)
* Training of trainees in our systems and work processes according to work instructions...