Customer Service Advisor
Reference number: JR245870
Location: Kaplan Living Liverpool, 1 Paddington Village, Liverpool.
Working pattern: Full time
Contract Type: Permanent
Number of roles: 1
Salary: £24,570 per annum
We are looking for a Customer Service Advisor to join our team.
As a Customer Service Advisor, you will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https:///4prpr2wd
What you’ll bring to the role
The successful applicant will:
1. Possess excellent oral and written communication skills
2. Demonstrate an ability to engage with customers and colleagues alike in a positive, friendly manner
3. Embrace the ‘more than just a room’ philosophy of Kaplan Residences
4. Have a passion for customer care and a sensitivity to students needs
5. Have experience in a customer facing environment
6. Have experience of working in an effective Health & Safety culture in line with legislation
7. Have good IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan’s internal management systems
8. Offer flexibility in working hours
9. Demonstrate an appropriate level of discretion in respect of confidential information encountered in the course of the role
Essential skills/ experience
10. Experience in customer service, hospitality or student service provision, ideally accommodation
11. Teamworking skills
12. Ability to work on own initiative
13. Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
14. 36 days annual leave*
15. Big discounts on Kaplan courses for you and your family
16. 24/7 confidential helpline providing counselling and other support services
17. Company pension contributions
18. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
19. Medicash Health Cash Plan
*