You, the Store Manager, will ensure maximum profitability by achieving sales targets, controlling costs, cash, and stock. You will successfully develop the trading potential by effectively managing all available assets: the team, the space, the products, and the position. Additionally, you will maintain exceptional customer service while working within company policies and procedures.
Client Details
A fantastic opportunity for a Store Manager to join a clothing retailer in York Designer Outlets. The business sells multi-product clothing through a number of channels, including stores & ecommerce. They also have an apparel range made from over 40% recycled materials.
Description
• Achieve or exceed sales targets.
• Ensure you and all team members are aware of the store's daily, weekly, and period sales targets, as well as their own personal sales targets.
• Be aware of best sellers and monitor stocks to meet demand.
• Action promotions in-store effectively and on time.
• Market the brand externally to increase brand awareness and footfall into the store.
• Provide feedback and recommendations to your Area Manager on any stock and sales issues affecting your store to make improvements.
• Optimise product sales by maintaining an in-stock position of all sizes available on the shop floor.
• Ensure customers are the highest priority at all times, building strong customer relations.
• Manage and work to resolve customer complaints promptly and effectively.
• Be aware of all competitors' activity and pricing policies, reporting this to your Area Manager regularly.
• Take corrective action to reverse poor performance, maintaining an action plan to maximise sales.
• Ensure tills are cashed up daily and monies are banked.
• Be responsible for banking the store's takings daily.
• Ensure all staff are fully till trained.
• Manage staffing hours to cover the busiest times and days off sufficiently in advance for good staff management, recording this information for both your Area Manager and HR functions.
• Interview, recruit, and appraise staff.
• Motivate, train, and develop all staff to provide Menswear tailoring expertise and maximise productivity.
• Routinely coach sales advisors on customer service and selling skills, focusing on product knowledge.
• Develop staff to manage the store in your absence.
• Review your Sales Advisors on a weekly basis, praising good performance and addressing shortfalls.
Profile
• Track record of leading successful and driven teams.
• People-focused with excellent coaching and developing skills.
• Customer-focused in decision making.
• Strong commercial and analytical skills.
• High levels of initiative to problem-solve quickly and effectively.
• Ability to work to deadlines, at pace, and handle multiple priorities seamlessly and consistently.
• Excellent communication, planning, and organisational skills.
• Ability to build good relationships and provide effective feedback to key stakeholders in the business.
Job Offer
• Salary up to £30k DOE
• Commission Structure
• Bonus Potential
• Free Parking
• Staff Discount
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