To provide general administrative support and assist in maintaining a high standard of record keeping within Cardiology. To ensure required documentation is sent to all agencies in a timely way. To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity. To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive. To ensure patients are treated with courtesy, dignity and respect.
Planning and Organisation
To provide reception service for all patients and visitors to Dunlop Ward and at times cross cover for sickness and annual leave across other ward areas.
Working Relationships
Verbal skills to be able to communicate effectively on a daily basis with:
1. Consultants and their teams
2. Nursing Staff
3. Clerical Staff
4. Allied Health Professions
5. Management Team
6. Patients/Relatives/Carers
7. General public
8. GP Practices
9. Other Hospitals both in and out of the district
Policy and Service Responsibility
To ensure that private, overseas, Scottish/Welsh and Northern Irish patients are identified and documented appropriately and the Private Patient Officer notified in accordance with the Trust Policy.
Confidentiality
The post holder's work will bring them into contact with matters of a confidential nature, particularly information relating to the diagnosis and/or treatment of patients' individual staff records, information regarding contracts, tenders etc. may not be divulged without the authority to do so, disciplinary action will be taken for any breach of confidentiality.
Information Technology and Administrative Duties
Ensure that all patient records and investigation results are available when required by the nursing and medical staff.
Additional Information
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification. You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people. If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
Important Information
We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly. Please read the job description and tailor your application to reflect the role. Correspondence will be via Trac, text and email. Please check your email and Trac account regularly. Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band. If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
It is your responsibility to assist us in the timely receipt of appropriate references. The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
Candidate Profile
We are seeking a highly motivated, enthusiastic, adaptable and dynamic person to support the ward. This post is to support a well-established team. To succeed in this role, you will need to be able to work flexibly in a busy environment, have a good sense of humor and be a team player with good communication and interpersonal skills.
Location Information
Torbay Hospital provides acute care for the local community and has several community hospitals, and is a hot-spot for those who are considering living by the sea or within half an hour of Dartmoor National Park and an hour to Exmoor National Park. Meanwhile, Plymouth and Exeter are also both within a short drive to enjoy the culture, maritime history and shopping experiences.
Employee Benefits
Listed are a few of the additional benefits that are available to you as an employee:
1. NHS Pension Scheme
2. Childcare at our day nursery
3. Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
4. Staff Discounts
5. Career development and training opportunities
6. Employee Support - Staff have access to a 24-hour helpline
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