We are recruiting a Residential Cover Concierge to work for Rapport, based at our client's exceptional central London Residences in Fulham. In this role, you will cover the daytime Residential Host duties, providing a 5-star memorable experience to the residents.
The Concierge team consists of 8 individuals, with 4 people on shift at any given time.
Type of contract: Full-time, Permanent
Hours: 40.25 per week (Monday-Sunday)
Shift pattern: You will usually work 4 days a week. Rotas are set monthly, but days off can vary as the operation runs 24/7. This is mainly a daytime role, but on rare occasions, you may be asked to cover a night shift—with plenty of notice given.
What will you get?
* Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
* Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
* Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
* Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
* Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
* Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
* Working as part of a team, looking after the reception area, espresso bar and events.
* Ensuring that residents enjoy a warm and welcoming home environment.
* Engaging with residents, creating a sustainable professional relationship.
* Providing a first point of contact for any queries, complaints, and issues, and addressing them in a professional and prompt manner.
* Managing communication with the residents, including through the resident app.
* Conducting regular security and compliance checks and being an emergency “first responder” and contact.
The ideal candidate will
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
* Have a genuine and deep-rooted interest in others and enjoy building relationships.
* Be a great listener, show real empathy and have that “real feel” for how to anticipate the needs of others.
* Demonstrate a good command of the English language, verbal and written.
* Willingness to be trained as a First Aider.
* Be IT and computer literate.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
#J-18808-Ljbffr