Opportunity
* Opportunity to work in a team-oriented and supportive environment.
* Supportive environment that encourages teamwork and customer satisfaction.
About Our Client
Our client is a British based shipping company offering services as car and passenger ferries, freight services and cruises across UK, Ireland and Europe.
Job Description
* Provide 1st and 2nd line support via service desk calls, logging incidents, and initial troubleshooting.
* Escalate unresolved issues and provide advanced technical assistance.
* Diagnose and resolve complex hardware/software issues (desktops, laptops, printers, mobile devices, network infrastructure).
* Configure, deploy, and manage Intune packaging and deployment solutions.
* Implement and maintain network infrastructure (cabling, routers, switches, firewalls, VPNs).
* Perform network configuration (VLAN setup, IP addressing, routing protocols).
* Conduct security assessments, identify vulnerabilities, and implement solutions.
* Collaborate with clients and teams on network upgrades and enhancements.
* Provide IT systems, applications, and best practices training to clients.
* Document all support activities and resolutions in the ticketing system.
* Stay updated on emerging technologies and industry trends.
The Successful Applicant
* 3-5 years of IT support experience (1st and 2nd line).
* Extensive experience with Intune packaging and deployment.
* Strong knowledge of Checkpoint Harmony security solutions.
* Experience with network infrastructure (routers, switches, firewalls, VPNs) and cabling standards.
* Excellent communication skills, able to explain technical info to non-technical users.
* Strong problem-solving and multitasking abilities.
* Customer-focused with a commitment to high-quality support.
* Ability to travel extensively and work independently in diverse environments.
* Full UK Driving Licence.
What's on Offer
* Salary up to £40,000
* 25 days holiday
* Health cash plan
* 5% pension contribution
* Complimentary ferry travels
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