JOB PURPOSE The post holder will work as part of a multidisciplinary team in order to provide an effective and efficient clerical and typing service to the *****Department.. JOB DIMENSIONS The post holder has a responsibility to ensure that clerical and typing duties are completed in a timely manner, ensuring Trust targets are met. 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED The post holder should preferably be educated to GCSE/O level standard. RSA II typing/word processing or equivalent. Audio typing. All staff are expected to have, or be prepared to study, the European Computer Driving Licence (ECDL) and undertake any further training as appropriate. Good communication skills are required, both written and oral. Keyboard/data entry skills are essential. The post holder should be polite and helpful, have good customer service skills and be able to use own initiative. 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: Be of a mature, pleasant and friendly nature. A sense of humour is advantageous. Have a flexible approach to their work. Be committed and focused to provide a quality service that meets the needs of patients, staff and other health professionals. Be able to communicate at all levels with a professional manner, showing politeness and empathy towards patients and their families. Have an ability to learn by ones mistakes. 7. CORE BEHAVIOURS AND SKILLS Have an organised and systematic method of working. Effective communication skills, both verbal and written. Be able to work as part of a team, supporting and covering colleagues where appropriate as and when required. Have a good telephone manner. Display attention to detail. Reliable Have the ability to stay calm whilst working under pressure. Be self-motivated Be able to work with limited supervision. Be honest and trustworthy. Be professional in appearance and conduct. 8. CORE KNOWLEDGE AND UNDERSTANDING The post holder would be expected to develop their understanding and use of information technology. Understand the need to set objectives. To familiarise him/herself with the basic work and procedures of the department in order to answer patient enquiries and provide an effective and efficient clerical service. 9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Typing of medical reports/patient details onto a computerised system. Booking out and despatch of reports and films. Dealing with correspondence, incoming and outgoing, that any senior member of the department may require. Dealing with telephone enquiries from hospital staff, outside agencies and patients. General clerical duties which include filing, photocopying and faxing. Arranging ambulance transport, portering services or nurse escorts for patients. Provide cover in reception eg act as reception clerk, dealing with queries from patients, medical staff and outside agencies, including telephone enquiries. Other duties To liaise with colleagues and other disciplines as necessary. To maintain knowledge of office equipment based in the Department. To participate in the appraisal process as outlined by Trust policies and procedures. To take on additional and changing duties commensurate with the grade as defined by the Office/Administration Manager in response to demands made upon the Department. Health and Safety/Risk Management All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system. Infection Control The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. Equality and Diversity The jobholder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Training and Personal Development Continuous Professional Development The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Respect for Patient Confidentiality The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. 10. KEY RESULT AREAS A performance review will be carried out annually within the department and new objectives may be set. 11. COMMUNICATION & WORKING RELATIONSHIPS The post holder will communicate with patients and their families and liaise with other health professionals both internally and externally as an integral part of the post.