About XBP Europe
XBP Europe is an innovative, forward-thinking provider of invoice and payment processing solutions. We leverage an EMEA-wide presence, proprietary technologies and services and decades of industry-relevant experience.
Invoicing and payment processes are increasingly cross-channel and paperless. This is where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data and instant messaging to help companies work smarter. We help collect, process and refine valuable data for decision-making.
Our digital transformation solutions improve efficiency, cash flow and end-user experience. We serve a growing list of clients across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com
Customer Success Manager, Harlow (Hybrid)
Essential Job Responsibilities:
* Serve as the main point of contact for all customer interactions, managing overall account relationships and ensuring customer satisfaction.
* Provide expert guidance and support to customers, particularly in utilizing the integrated solutions offered by our Healthcare and Solutions divisions.
* Investigate and resolve customer issues and complaints promptly and effectively.
* Collaborate with Operations and Accounting departments to ensure accurate billing and invoicing for customers.
* Maintain detailed records of customer communications and interactions.
* Prepare and deliver comprehensive reports and business reviews to customers, covering various aspects such as project status, meeting outcomes, and risk assessments.
* Facilitate internal and external discussions on process improvements and drive initiatives to successful completion.
* Identify and capitalize on opportunities for organic account growth, meeting the qualifications for our CRM incentive program.
* Develop proficiency in the business processes and technologies underpinning our services, enabling effective collaboration with technical teams.
* Demonstrate a general understanding of relevant technologies and services offered by the company, aligning them with customer needs.
* Ensure adherence to contractual requirements to safeguard the informational assets of both the company and its customers.
* Proactively tackle challenges and adapt to new processes and technologies, displaying individual drive and initiative.
Qualifications:
* Bachelor's degree in a relevant field or an equivalent combination of education and relevant experience is required.
* Proven experience in customer relationship management or a related role, preferably in the healthcare or technology sector.
* Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders at all levels.
* Excellent problem-solving abilities and a proactive approach to addressing issues.
* Demonstrated organizational skills, with the ability to manage multiple tasks and priorities effectively.
* Technical proficiency, with a solid understanding of business processes and the ability to grasp complex technologies.
* Ability to work independently with minimal supervision, displaying initiative and self-motivation.
* Flexibility to adapt to changing priorities and business needs.
BENEFITS
* Referral Bonus
* Permanent Contract
* Paid Holidays
* Annual bonus plan
DISCLAIMER
XBP Europe values individual privacy and is dedicated to protecting personal data. Our recruitment policy focuses on selecting the most qualified candidates based on their merit and skills matched to the requirements of the position. Candidate information is treated in strict compliance with GDPR guidelines and relevant data protection laws. Read our GDPR policy here.
XBP Europe is committed to creating a diverse environment. Qualified candidates are considered for employment regardless of their characteristics or preferences. We ensure equality, fairness and respect for everyone in our employment, whether temporary, part-time or full-time. We reject and avoid any form of unlawful discrimination, including those that are designated as protected characteristics.
XBP Europe recruiters or representatives will only contact you via emails ending in xbpeurope.com or exelatech.com. We would never ask you to make a payment or deposit a check into your personal bank account during the recruitment process.
Job Types: Full-time, Permanent
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Harlow, CM19: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer Success/Client relation: 5 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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