Operations Administrator
Our client is looking for an Operations Administrator to join their dynamic team. The Operations Administrator will play a crucial role in managing administrative tasks, supporting business operations, and ensuring exceptional customer service. The ideal candidate will have a keen attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities as Operations Administrator
1. Handle reception duties including answering and diverting calls across the business.
2. Undertake general administrative tasks to support the operations team.
3. Follow processes, guidelines, and customer care best practices.
4. Assist in dealing with customer inquiries and providing excellent customer relations.
5. Review processes and make observations to suggest updates for improvement.
6. Escalate and troubleshoot any problems that arise in the operations.
7. Support sales administrative tasks such as preparing sales packs and scheduling sales meetings.
8. Help implement projects and new processes across the business.
9. Maintain professionalism and use own initiative in all tasks.
Qualifications and experience as Operations Administrator
1. Proven experience in reception duties and general administrative tasks.
2. Strong communication skills and excellent customer relations.
3. Computer literate with the ability to adapt to different systems.
4. Ability to work with minimal supervision and use own initiative.
5. Polite, professional, and able to handle high-pressure situations.
Benefits for Operations Administrator
1. £24k basic salary.
2. Pension.
3. Onsite parking.
4. Opportunities for professional development and growth.
5. Inclusive and diverse work environment.
6. Supportive team culture that values input and collaboration.
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