Job Description
Customer Service Advisor / London / £30,000 / Hybrid Working
My client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.
“We are looking for a first point of contact for our members, to enhance the member experience by maintaining high standards of the organisation and providing exceptional customer support”
Role and Responsibilities:
1. Respond to member enquiries via phone, email, web and live chat in a timely manner
2. Provide clear and accurate support on standards, products and services to both active and prospective members
3. Promote membership and the retention of potential leavers by highlighting recommended applications of our standards
4. Drive education and knowledge of our standards by delivering online webinars where necessary
5. Ensuring all data protection legislation and company policies are adhered to, maintain an accurate and up-to-date record of our member base by following agreed member support systems and processes
6. Develop and maintain a thorough and up-to-date understanding of standards, products and services
7. Provide clear and accurate support on standards, products and services to both active and prospective members
8. Follow the internal esca...