Job Description
We are recruiting for a Service Advisor to join the team here at our Mercedes-Benz dealership located in Stoke!
In this busy and important role you will be the first point of contact for our customers in relation to any service queries or requests. You will work closely with the parts warehouse and workshop, as well as the Sales and Accounts team to ensure we deliver the highest standard of work and customer service to drive repeat custom.
If you thrive in a fast-paced environment and have a passion for providing first-class customer service, we would love to hear from you.
Key Benefits:
* Competitive salary, depending on experience
* Based onsite in Stoke
* Monday - Friday, 07:00 - 16:30, or 09:00 - 18:30 (flexible to discuss either option)
* 45 hours per week
* 23 days’ holiday each year plus bank holidays
* Permanent
* Health Care Plan
* Company pension
* Discounted gym membership
* Additional leave
* Life assurance
* Referral programme
* Sick pay
Key Purpose of the Job:
* Be the first point of contact for the customer in relation to any service queries or requests
* Ensure the quality of the entire preparation and planning process for enquiries across multiple communication channels
* Mediate between the parts warehouse, workshop, customers and other internal departments
Accountabilities:
* Giving customers a friendly welcome and listening to their wishes, problems and concerns
* Taking bookings and receipt of vehicles to be put through maintenance, repair or accident repair work
* Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done
* Providing cost estimates for repair work
* Explaining modern vehicle technology
* Liaise with the parts warehouse on stocks of spare parts and accessories
* Writing advance orders in full
* Together with workshop, parts warehouse and Accounts, determining extent of repairs, costs and deadlines
* Completing worksheets and test sheets relating to the order
* Discussing payment with customers and, if necessary, negotiating special prices with Accounts
* Carrying out final check on vehicles and ensuring the vehicle is in a fit state to be handed over to the customer
* Carrying out quality control with respect to vehicles and orders as part of quality assurance
Skills and Competencies Required:
* Previous experience in a customer service environment
* Strong administration and organisation skills
* Ability to work effectively within a team environment
* Flexible approach to work and adaptable to thrive in a changing environment
* IT literate
* Technical knowledge would be advantageous
Apply:
Interested? Simply complete your details and upload your CV through the form below.
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