Job Role: Soft Services Location Manager
Working Hours: 45 hours per week (working 5 days over 7)
Salary: £40,000
Location: Charter Walk Shopping Centre, Burnley
Reporting to: Operations Manager
Overview
An opportunity has arisen to join Anchor Group Services’ security and cleaning management team at a prestigious Shopping Centre in Burnley.
The successful applicant will be responsible for the management of services at site level in partnership with the Centre Management team, maintaining high standards of service delivery and assisting in delivering the ethos and expected standards of Charter Walk Shopping Centre.
This is an exciting opportunity to enhance your management career and to join a highly motivated team.
Main Responsibilities:
* Ensure the effective running of security and cleaning operations
* Ensure soft services are delivered within the agreed budget constraints for materials, uniforms and consumables
* Plan staffing levels and duty rotas to meet the needs of the location and client expectations, including using Anchor’s time and attendance systems to manage holidays, sickness and absence.
* To liaise with HR and senior management to manage site level issues including investigation, disciplinary and recruitment.
* To ensure that all staff are trained to meet the client specification, business requirements,.
* Liaise with Anchor and the Centre Management team daily and attend management meetings weekly which contribute to the monthly KPI meeting
* Attend KPI meetings, ensuring both divisions meet the current SLA’s.
* Ensure that all employee and service-related documentation is current and in date and propose updates to ensure continued compliance with the Centre and business requirements.
* Regularly audit Centre standards and procedures and submit findings to Anchor senior management for review. People management is an essential element of this role, and you will be responsible for the management of a team of up to 20 site staff
* Conduct regular audits
* Ensure all mandatory documentation is up to date and ready to be audited
* Provide documented audits of the site weekly to identify improvements and document statutory checks.
Requirements
* Experience of managing large teams of varied functionality
* Demonstrate excellence in oral and written communication
* Exemplary presentation skills with experience of presenting to and engaging management and delivery teams
* Capable of managing change quickly and efficiently whilst maintaining effective service provision
* A high energy professional capable of influencing at a senior level, developing excellence with internal and external partnerships
* Analytical mind who can bring clarity to difficult situations
* Ability to work well with others and continue to deliver results under pressure
* Excellent interpersonal skills and an ability to establish credibility quickly
* Outstanding motivational and people management skills.
* True leadership skills necessary to achieve ambitious targets
* A flexible approach and a sense of teamwork
Benefits
* Auto Enrolment Pension
* Wagestream - access to pay as you earn it
* Cycle to Work Scheme Available
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
* Reward and Recognition awards
What’s Next?
If you think you have what it takes, APPLY NOW and we'll be in touch.
Other companies may call this role: Facilities Services Manager, Soft Facilities Manager, Site Services Manager, Support Services Manager, Operations Manager – Soft Services, Security & Cleaning Services Manager, Workplace Services Manager, Non-Technical Services Manager, Environmental Services Manager, Service Delivery Manager – Soft Services, Client Services Manager – Facilities, Site Operations Manager, Facilities Support Manager, Dual Services Manager and Property Services Manager.
Within commuting distance of: Nelson, Accrington, Blackburn, Clitheroe, Preston, Bolton, Rochdale, Colne, Haslingden, Todmorden, Oldham, Heywood, Middleton, Ashton-under-Lyne, Littleborough and Bury.