Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.
We are currently working on behalf of a Housing association. My client is currently looking for an Operations Manager based in South West London.
Key responsibilities of the role:
- Manage the day to day planning team including setting daily contract targets, ensuring they are met and maintained and that correction action is in place where needed.
- Provide performance data that supports the development of the contracts performance, identifying and acting on improvements.
- Ensure key performance indicator targets are known to all internal stakeholders and are reviewed on a daily basis.
- Work with other teams to achieve a high standard of service to customers, ensuring the team operates to appropriate standards and delivers excellent customer service.
- Manage, monitor and review scheduling of works in line with operational needs whilst ensuring service level agreements are met.
- Work with team members including operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered.
- Support the achievement and maintenance of high levels of satisfaction with performance delivery in line with agreed procedures.
- Prepare and analyse reports on performance metrics, customer satisfaction and service delivery.
- Maximise jobs booked per day...