Woodstock Trading Company are the designers and distributors of its own brands of bathroom furniture and accessories. With over 20 years’ experience in designing and supplying beautiful bathroom furniture, Woodstock remains family owned and fully committed to providing an unparalleled customer experience in both service and products through quality, friendliness, professionalism, company spirit and care in every facet of its business. Our nationwide network of dealers and showrooms are supported by our in-house design facilities, fully stocked warehouse, display installation teams, customer service team, technical experts and UK wide delivery via our own transport fleet. We are currently seeking a Customer Success Assistant to join our team based at our Head Office, in Rotherwas, Hereford. Our customer success team are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate individuals that thrive in a customer service environment. To deliver exceptional customer service you must be curious and skilful; you must listen carefully to our customers, finding out what’s important to them so the solutions we provide will fit their individual needs. What will you do? Provide exceptional customer service to our customers over the telephone, resolving queries, providing quotes and order inputting. Process sales orders, resolve technical queries and manage all customer interactions. You will maintain accurate records using our bespoke Customer Service platform. You will strive to achieve company key performance indicators. What do I need? At least 12 months experience working in a customer service role, preferably in an office-based environment, where large volume telephone calls are managed. You will possess an excellent telephone manner, friendly disposition and a strong desire to deliver excellent customer service. You will possess excellent IT skills, including use of Microsoft packages. You will have meticulous attention to detail and be able to work on your own initiative. Reliability and resourcefulness, with the ability to adapt to multiple demands. Strong listening skills. The Benefits 23 days’ holiday with 1 day on or around your birthday, plus Bank Holidays, increasing by an additional 2 days with length of service. Christmas closure Private Medical Insurance Employee Assistance Programme Fantastic company culture Free food and drinks on site Employee discounts If you are ready to join a company that values its employees and provides a supportive work environment, please submit your application now. We look forward to receiving your application and potentially welcoming you to our team at Woodstock Please note that this role is being internally recruited, and we do not accept CVs from recruitment agencies without prior consent from our People Team. Any unsolicited CVs received will be considered as freely offered, and we reserve the right to engage with these candidates directly without any obligation for payment of fees.