This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Your new company
BS1 based business
Your new role
Are you an experienced Credit Controller working in B2B collections, with a background in the financial services or insurance industry? Reporting to the Customer Collections Team Leader in this essential role you will take full ownership of our B2B collections for a subagent/broker business, ensuring effective account management, timely collection of moneys due, reconciliations and performance reporting.
What you will be doing:
* Actively pursue all outstanding payments and invoices securing timely payment and reducing outstanding debt
* Proactively drive reduction in overdue broker balances
* Regular monitoring and actions to ensure no subagent/broker debtors exceed 60 days
* Build and maintain strong relationships with the subagents/brokers
* Collaboration with other areas of the business including the subagent/broker relationship, Fleet and underwriting administration teams
* Regularly liaising with subagents/brokers via email and phone
* Resolving of any subagent/broker invoice queries both internally and externally
* Reconciling and allocation of payments/accounts
* Ownership of the month end subagent/broker process and a detailed knowledge of the debt ledgers
* Produce monthly debt reporting for FinOps pack and KPI monitoring
* Provide analysis and create monthly reporting on third party collection data
* Actively support the evolution of the department through continuous improvements and process development
* Aid in the coaching and development of other team members to build relationships with the subagents/brokers and business stakeholders.
* Support the team in ensuring they meet and exceed monthly KPIs
* Adherence to business rules and regulations set out by the FCA
* Reporting and supporting analysis of collection performance
* Support colleagues with training
* Implementation and business expert on the ICE subagent/broker collections process
* Owner and maintainer of the subagent/broker contacts list
What you'll need to succeed:
* Experience in B2B collections (Preferred but not essential)
* Professional individual with exceptional communication and negotiation skills (written and oral). Confident at communicating at all levels.
* Pro-active approach to problem solving and managing debt
* Able to collaborate with others for successful business and customer outcomes
* A can-do attitude with a passion for learning and continuous improvement
* Taking ownership - ensuring all tasks/duties are completed in full. To be the subject matter expert on B2B debt collection in the business
* Able to take responsibility for achieving personal KPIs and supporting team colleagues to meet team KPIs
* Good organisational skills and ability to prioritise own workload effectively.
* Ability to investigate cases and implement corrective actions as required.
* Proficient in Microsoft Excel
What you'll get in return:
* Flexible working options available.
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance programme offers a suite of wellbeing services.
* Study support.
* Income Protection and Healthcare schemes.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Seniority level
Director
Employment type
Temporary
Job function
Accounting/Auditing
Industries
Insurance
#J-18808-Ljbffr