TELEPHONE AGENTS-COLLECTION S3 SKIPTON SHEFFIELD LEEDS Salary wise, you can expect a basic salary of up to £26,000 (depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 per year uncapped Must have Credit Control or Debt Collection experience. DEBT COLLECTION, CREDIT CONTROL, KPI DRIVEN BACKGROUNDS I WANT TO HEAR FROM YOU SHEFFIELD YORKSHIRE You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts Handling difficult conversations in a sensitive and professional manner with customers over the telephone Entering accurate records of conversations and payment agreements into a customer database Following processes and guidelines regarding debt collection Working in an open plan, contact centre environment – achieving personal and team targets Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around Requirements Previous experience working in a call centre or credit control type role is important Clear and confident communications skills – both writing/data entry and over the telephone Being comfortable working to targets – earning more money based on your achievements Strong IT skills – we use different technologies and systems and need you to pick these up quickly Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations Problem solving abilities – able to ask the right questions to get the information you need Other information Benefits: Welcoming working environment Casual smart dress code Company pension Colleague discount scheme Christmas Savings Scheme Free on-site parking Employee Assistance Programme Attractive bonus, incentives and performance rewards Death in service benefit Hybrid working after 6 month probation 3/2 home Call Nikki (phone number removed) Job Types: Full-time, Permanent Pay: £25,000.00-£26,000.00 per year Additional pay: Bonus scheme Commission pay Performance bonus Benefits: Company pension On-site parking Work from home Schedule: Day shift Monday to Friday No weekends Experience: KPI driven environment: 1 year (required) credit control: 1 year (required) Work Location: In person Job Types: Full-time, Permanent Pay: £23,000.00-£26,000.00 per year Benefits: Free parking On-site parking Schedule: Day shift Monday to Friday Experience: accounting: 1 year (preferred) credit control: 2 years (preferred) Work Location: In person