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University of Warwick provided pay range
This range is provided by University of Warwick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
Warwick Accommodation. 36.5 hours per week, 365 days of the year, shifts between 07:00 – 22:00, 5 days over 7. Starting salary is £26,038 p/a. Employees normally progress by one spinal point each year until they reach the highest point in the grade. Previous applicants need not apply.
About You
We're looking for an enthusiastic, self-driven individual with a strong focus on customer service to actively support reception and front-of-house duties, ensuring an exceptional experience for all.
The ideal candidate will have prior experience delivering top-tier customer service in hospitality and demonstrate effectiveness both independently and as part of a team. Strong administrative skills, particularly in hospitality, and impeccable organisational abilities are essential.
In this role, you'll play a vital part in ensuring outstanding service to our diverse clientele of 25,000 students and 100,000 conference attendees annually. Your responsibilities will include efficiently managing check-ins and check-outs, addressing inquiries, resolving issues, processing payments, managing bookings, and performing general administrative tasks.
You'll join a welcoming team within a dynamic and professional department, where adaptability and a customer-centric approach are key. Flexibility is required, as you may need to cover shifts at two reception desks during peak periods. Prior experience in a bustling, customer-centric environment and supervisory skills are crucial. Experience in hotel or student finance environments is advantageous.
Shift patterns may vary depending on business needs but currently include:
Term Time Shifts: Weekdays 08:00 – 16:00, 12:00 – 20:00; Weekends 10:00 – 18:00.
Vacation Shifts: Monday – Sunday 07:00 – 15:00, 14:00– 22:00.
About The Department
The Student Information Centre housed within Senate House boasts an unparalleled scale, scope, and diversity within the hospitality industry. We oversee access to the 7479 bedrooms located on campus, setting us apart.
Operating seven days a week at the core of the campus, we are dedicated to assisting all Warwick University students, conference attendees, and staff with their needs, whether day or night.
Serving as the primary point of contact for Warwick Accommodation, Student Records, Student Finance, and various academic inquiries, we strive to deliver top-notch service on behalf of the University.
Our team members play a vital role in providing essential support and exceptional customer service to all individuals. The nature of the job demands flexibility, including shift work, weekends, and unconventional hours, totalling 362 days a year. Moreover, it necessitates making critical decisions independently during off-hours.
Salary: Per Annum
Payment: Monthly in arrears by credit transfer into a bank or building society account.
Hours: 36.5 hours per week, Monday to Sunday. Shifts will vary so, you will need to be flexible enough to work between 07:00 to 22:00.
Annual leave: 26 days per year plus an additional 12-day Bank and Customary days or days in lieu.
Probationary period: 12 working weeks.
Benefits include: Contributory pension scheme, uniform.
About The University
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.
You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
CLOSING DATE: Monday 14 April 2025 at 23:55 (GMT)
To apply, please click ‘Apply’ below and submit an application form by the closing date.
You will have to attach a CV and a cover letter.
* Your CV should include your employment history (including your most recent employment), your education history, and any other relevant experience.
* Your cover letter should explain your motivations for applying to the role. It should also explain, using examples, how you meet each of the essential and desirable criteria detailed in the Job Description PDF document below. Please note that all essential criteria must be met by candidates who are invited to interview.
Interview Date: w/c 21 April 2025
Start Date: 19 May 2025
Our Commitment to Inclusion
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here.
Disclosure & Barring Service (DBS)
The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with. In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).
We expect all employees, volunteers, and partners to share our commitment to safeguarding.
Rehabilitation of Ex-Offenders
The University undertakes not to discriminate against anyone who makes a disclosure relating to a conviction. The information disclosed at application stage is only visible to the central DBS team (i.e. not recruiting managers) to ensure there is no bias during the shortlisting process.
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application. #J-18808-Ljbffr