Technical Support Specialist Chester - on-site/hybrid working £23,000 - £25,000 annual bonus & benefits Our client in Chester is looking for a passionate and enthusiastic Technical Support Specialist who will be providing top-tier technical assistance and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You'll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise Main duties and responsibilities: Deliver exceptional technical support via Phone, Email, WebChat, ensuring every client feels valued and understood Become an expert in their products, from integrations to the intricacies of our bespoke omnichannel CRM platform Use your technical know-how and problem-solving skills to troubleshoot and provide innovative solutions Handle customer queries professionally, ensuring technical issues are resolved efficiently to maintain high customer satisfaction Proactively suggest and implement improvements in support processes to enhance service efficiency and customer satisfaction Collaborate with our internal customer and engineering teams to solve pain points and troubleshoot technical issues related to our product The following skills and experience will be beneficial: Some experience in a technical environment, with a solid foundation in IT, telephony, or similar background would be useful and nice to have Comfortable executing simple commands, managing files, and performing basic diagnostics through the terminal. Excellent communicator, equally adept at conveying complex ideas in writing and in conversation. Understanding of Telecommunication Systems and related protocols (SIP, VoIP) will be good to know but not essential Some knowledge and background in PHP programming will be desirable Some of the benefits on offer: Annual company bonus scheme Company pension scheme Opportunity to work in their Prague HQ Private dental insurance & medical insurance Free on-site parking