Job Title: CCTV and Telecare Operator
Location: Medway
Reports to: Control Centre Team Leader
Contract Type: Temp to Permanent
Salary: £24,764.70 per annum
Schedule: Rotating shifts covering 24/7 - 365 days
Key Responsibilities:
Assistive Technology Monitoring:
* Monitor and respond to assistive technology calls, ensuring all interactions are accurately logged.
* Offer reassurance to vulnerable individuals (e.g., elderly, disabled) and coordinate necessary assistance from emergency services or family members.
* Conduct routine equipment tests and report any technical issues to the appropriate manager promptly.
CCTV Monitoring:
* Actively monitor public and commercial CCTV systems, identifying suspicious activity or potential security threats.
* Take manual control of cameras as required, document incidents, and escalate issues to the relevant authorities.
* Respond to inquiries from authorised personnel while adhering to Home Office guidelines and Code of Practice.
Emergency Call Handling:
* Manage emergency calls from Council Out of Hours services, following established protocols and documenting actions taken.
* Coordinate emergency responses in collaboration with external agencies.
* Undertake additional responsibilities as directed by the Control Centre Team Leader or Customer Delivery Manager.
Essential Criteria:
* Strong interest in assistive technology for independent living.
* Genuine passion for helping vulnerable indiv...