Job Summary
South Tees Hospitals NHS Foundation Trust's Under 5s Multi-disciplinary Neurodevelopmental (Autism) Assessment & Diagnostic Team has an exciting vacancy for a clerical assistant. The post will provide comprehensive, effective and efficient administrative support to a small team of allied health professionals & associate practitioners based at North Ormesby Health Village.
The wider team comprises paediatricians and Advanced Clinical Practitioners, based at James Cook University Hospital and clinical specialist autism coordinators, autism associate practitioners, speech & language therapists and clinical psychologists based at North Ormesby Health Village - this post will support the team at North Ormesby Health Village.
This is a busy team so you will need to be motivated and enthusiastic with proven skills in managing your own workload and prioritization of tasks whilst providing compassionate and sensitive contact with families where needed. Attention to detail and good organizational skills will be of great benefit.
Main Duties of the Job
Reporting to the Service Lead/Administrator, the post holder will provide and develop a comprehensive, effective and efficient administrative support service to members of the Multi-Disciplinary Neurodevelopmental (autism) team as previously described.
1. Supporting the clinical specialist coordinators, associate practitioners, and clinical psychologists in managing appointments and clinics.
2. Having responsibility for the collation and distribution of reports and letters arising from the multi-disciplinary team's clinical activity, providing a high standard of proof-reading.
3. Supporting the coordinators in actively managing the waiting times of referrals and coordinating the daily flow from the point of referral through to appointment allocation.
4. Being the first point of contact for service users, carers, and visitors to the clinical team and to respond in a helpful manner to enquiries or other issues raised.
5. Utilizing excellent communication skills to exchange confidential and sensitive information appropriately and exercise good judgment in a variety of situations.
6. Interacting compassionately with service users and carers at all times; promoting a positive image of neurodiversity.
7. Supporting the development, implementation, and organization of complex and new administration systems and services.
8. Supporting the collation and timely dissemination of statistical data necessary to service requirements.
About Us
The allied health professional team for the multi-disciplinary neurodevelopmental (autism) pathway is integrated within the Children & Young People's Speech & Language Therapy Service and enjoys strong working relationships and close collaboration with the wider speech and language therapy team. The service offers excellent supervisory support as well as frequent and regular team meetings; a comprehensive training schedule is available to successful candidates.
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
1. Your Leadership Impact
2. Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Date Posted
11 March 2025
Pay Scheme
Agenda for Change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum (pro rata)
Contract
Permanent
Working Pattern
Part-time
Reference Number
328-WAC-6880190
Job Location
North Ormesby Health Village, 2 Trinity Mews, North Ormesby, Middlesbrough, TS3 6AL
Person Specification
Experience
Essential:
* Relevant administrative and/or secretarial experience.
* Diary management and/or experience of arranging meetings/appointments effectively.
* Experience of using electronic spreadsheets, databases, PowerPoint, and Excel.
Desirable:
* Experience of SystmOne or other similar patient record systems.
* Experience of working in children's services in a community healthcare setting and basic knowledge of the NHS.
* Waiting list management.
Qualifications & Training
Essential:
* Education to GCSE level or equivalent, Grades C/4 or above in 5 subjects including English & Maths.
* NVQ 3 Business Administration or equivalent experience.
Desirable:
* Attendance at foundation improvement training and the new and aspiring leaders program within the first year of role.
* IT qualification.
Knowledge & Skills
Essential:
* Knowledge/skills in a variety of software programmes: Microsoft Office: Word, Excel, PowerPoint, etc.
* Effective communication both verbal and written.
* Excellent planning and organizational skills including demonstrating initiative and ability to prioritize own workload.
* Ability to pay attention to detail, reliably check and record data, identify anomalies and be able to self-check completed work.
* Ability to deal with occasional emotional or distressing situations either face to face or over the telephone.
* Sound knowledge of the work and scope of the service to act as point of information for the public and other professionals.
* Excellent interpersonal skills, often dealing with sensitive and confidential information.
Desirable:
* Understanding of neurodiversity and the neurodevelopmental (autism) assessment pathway.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: South Tees Hospitals NHS Foundation Trust
Address: North Ormesby Health Village, 2 Trinity Mews, North Ormesby, Middlesbrough, TS3 6AL
Employer's Website: https://www.southtees.nhs.uk/
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