Full Job Description
Retail Collections Advisor
Salary: £12.89 Per Hour / £26,811.00 Per Annum
Shifts: Monday-Friday
Full time, Permanent - 40 hours per week
Location: Glasgow
We are a REAL LIVING WAGE employer.
About Us
McQueen's Dairies is an established and expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever-growing customer base.
We value a work-life balance, that's why we never finish later than 5pm and only work Monday to Friday. We are currently recruiting for a Customer Collection Advisor to join the team at our Head Office which is located just a 12-minute walk from Cowcaddens subway station and onsite parking is available.
Benefits of joining us as a Retail Collections Advisor
* Pension
* Staff Discount
* Weekly Pay
* Bonus Scheme
* Incentives & Rewards
* Free Onsite Parking
* Career Development
The Role - Retail Collections Advisor
* Contacting business's to arrange payment of invoices
* Responsible for escalated issues from business's
* Answer any business queries regarding disputes with invoices
* To monitor and review customer debt - Collection through phone and e-mail
* Ability to overcome stalls and objections to come to agreement for debt collection
* Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with business customers.
* Using your initiative to create original solutions to problems
Required Experience
* Excellent communication skills
* Previous telephone experience
* Previous Customer Service experience
* Previous experience in credit control is desirable however not essential as full training will be given
* Great problem-solving skills
* Track record in customer query management
* Ability to work both a team and as an individual
* Enthusiastic and passionate member of the team
* Ability to strive within a busy environment
* Knowledgeable on MS Office