We are a small, award-winning general practice serving the people of Bingley, Gilstead, Eldwick, and the surrounding areas for over 30 years.
Based in Eldwick, our aim is to provide an efficient, high-quality service in a friendly atmosphere.
We provide the latest in modern medical care while maintaining a personal touch for our patients.
We are a GP Training Practice with a list size of approximately 4000, based in purpose-built surroundings.
Overall CQC rated good - outstanding for providing effective service.
Main duties of the job
The ideal candidate MUST possess an excellent telephone manner and customer skills, be able to work independently or as part of a team, and have experience of using SystemOne.
Hours of work required are:
1. Tuesday 7:45 am to 1:15 pm
2. Wednesday 7:30 am to 1:15 pm
3. Friday 1:15 pm to 6:30 pm
About us
We are proud of our ethos of patient-friendly care, where patients get to know their doctor and the doctor gets to know the patient.
This traditional approach has enabled our general practice to continue to provide holistic care and practice family medicine in the best possible sense.
Our doctors and teams work closely with patients and even visit certain elderly patients in hospital when they are admitted, ensuring continuity and liaison between hospital and primary care.
Job responsibilities
Reception
* Receiving patients and consulting with members of the practice team.
* Handing completed repeat prescriptions to patients and checking names and addresses.
* Covering all reception positions as necessary.
Appointments
* Processing appointment requests for today/future appointments from patients by telephone and in person.
* Dealing with visits/requests.
Administration
* Having a thorough knowledge of all practice procedures.
* Working in accordance with written protocols.
* Pulling/filing notes for surgeries and updating as necessary.
* Filing post in medical records.
* Photocopying as requested.
Computer
* Registrations of new patients, computer data entry, and medical records.
* Processing patients' changes of address in computer data and medical records (having knowledge of practice area).
* Processing repeat prescription requests in accordance with practice guidelines.
Telephone
* Having working knowledge of the telephone system, during and after hours.
* Answering the telephone when necessary.
Other Tasks
* Ensuring building security and having thorough knowledge of doors/windows/alarm.
* Any other tasks allocated by managers.
Person Specification
Qualifications
* Previous experience of working in a GP Surgery.
* Trained to use System One.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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