This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Salary: £26,000 per annum, plus company benefits
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break
Williams Lea seeks a Workflow Coordinator to join our team!
The Workflow Coordinator will be required to deliver exceptional customer service to our clients by providing timely and accurate service delivery to advanced level.
Key responsibilities
1. You will be required to intake work requests from the client, including clarification of job instructions and communicating status with the requestor.
2. You will prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.
3. You will act as a leading definitive resource for all questions relating to the service.
Personal attributes
1. Intermediate knowledge of MS Word, Excel, and PowerPoint desired.
2. Knowledge of a job tracking system is preferred.
3. Ability to work in a fast-paced, team environment.
4. Strong attention to detail with emphasis on accuracy and quality.
5. Ability to prioritize work to balance multiple projects and deadlines.
6. Must have good organizational skills.
7. Ability to handle sensitive and/or confidential documents and information.
8. Ability to work both independently and collaboratively as part of a team.
9. Excellent verbal and written communication skills.
10. Ability to communicate professionally both verbally and in writing.
11. Must be self-motivated with a positive attitude.
12. Proven customer service skills are required in order to create, maintain and enhance customer relationship.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
1. 25 days holiday, plus bank holidays (pro-rata for part time roles).
2. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
3. Life Assurance.
4. Private Medical Insurance.
5. Health Assessments.
6. Discounted gym memberships.
7. Referral Scheme.
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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