The Vacancy
Claims Executive - Towergate West Midlands - ARD1070092
We have an exciting opportunity for a Claims Executive to join our team, in the West Midlands Region, which consists of offices in Stoke, Warwick and Shirley. Reporting into the Regional Claims Manager, this role is perfect for you if you are currently working as a Claims Executive and looking for a new challenge, or an experienced Claims Handler looking for the next step in your career.
What you will do as a Claims Executive:
* Provide dedicated, proactive support and advice to clients, throughout the claims journey, particularly in the event of large or complex claims, both in person and via teams / telephone.
* Attend site with Loss Adjusters, sometimes at short notice, in the event of a large / complex loss, to add value to the claims journey and provide support to our client.
* Develop and maintain strong working relationships, with clients, adjusters, Insurers, colleagues within and outside the claims team, and other business within Group.
* Support Account Executives with New Business pitches, attending prospect meetings to sell the benefits of our Claims Proposition to the prospective client.
* Produce tangible claims experience reports and MI, to identify and analyse trends and discuss these with our clients at Claims Review meetings, pre renewal meetings etc.
* Mentor less experienced colleagues and provide a technical referral point to colleagues across the West Midlands Region Claims Team.
* Work with broking colleagues to assist them in obtaining the most favourable terms for our clients by proactively handling claims to ensure that Insurers maintain fair and equitable reserves and close claims when appropriate. Ensure that any cleansing of claims records is completed well in advance of the relevant renewal date(s).
* Identify opportunities to introduce other businesses within Group, to our clients, to enhance the service that we provide to our clients.
* Promptly alert your line manage to any complaints, conflicts of interest, and Errors & Omissions (E&Os), in line with Group Policy and procedures.
* Ensure compliance with all relevant regulatory requirement including adherence to FCA Guidelines, as well as the business units training and competence plan.
What we are looking for in a Claims Executive:
* Minimum of 5 years cross class commercial claims handling experience, particularly, Motor Fleet, Motor Trade, Property and Liability.
* Full UK Driving licence and own car, with flexibility in terms of travel.
* Comfortable and confident presenting in face-to-face meetings with clients, with an ability to produce and analyse claims data, identify trends and provide support and advice to our clients to help them manage the risk and mitigate the prospect of future claims.
* Broad Technical knowledge of all general classes of insurance, and the confidence to provide a technical referral point to the Regional Claims Team.
* Ability to understand and interpret policy wordings and explain cover to clients and colleagues alike. Confident to challenge insurers on the interpretation of their own policies, where required in respect of a claim.
* Excellent IT skills in Word, Excel, PowerPoint. Ability to analyse data and present results informatively and effectively.
* Progress in professional examinations to Cert CII and/or Cert CILA level, would be preferable, although not essential.
* A passion for Motorsport would be an advantage in this position, although not essential.
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
* Holiday entitlement of 26 days plus bank holidays.
* Opportunity to progress your career across the entire Ardonagh family.
* Support towards achieving professional qualifications.
* Pension scheme.
* Opportunity to purchase additional benefits each year.
* 24-hour support for physical and mental wellbeing.
* 1 paid volunteering day, per year, to give back to our communities.
* Incentive schemes for introducing new employees, new clients, cross selling opportunities and the services of other businesses within our group.
* The Spotlight Awards, where we shine a light on the brightest talent across our group.
So, what are you waiting for? Apply today and come and be a key part of a market-leading, fast-growing company.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.
The Company
Ardonagh Advisory are The Ardonagh Group’s broking and advisory platform, a community focused set of businesses with an unrivalled local footprint of experts across a wide range of sectors and specialisms, combined with national and international reach. We're proud of developing trusted relationships to support, and drive, the growth agenda of our clients. Our brands are Bravo Networks, Ethos Broking, Footman James, Hera Indemnity, Towergate, Towergate Health & Protection, Thompson & Bryan, Compass UK and Usay Compare.
By joining our business, you will be part of a network of around 4,000 employees with a vast range of backgrounds, expertise and organisational cultures united by our resilience, unique spirit and commitment to looking out for customers and our communities.