About LXS LXS Consulting is a leading telecommunications consultancy in the UK, dedicated to offering innovative solutions and exceptional service to our customers. We are at the forefront of the telecommunications industry, utilising cutting-edge technology to enhance network performance and improve customer experiences. Role Overview As the Customer Success Manager, you will be the primary point of contact for our clients, champion ing our clients’ success and foster ing long-lasting relationships while ensuring they receive maximum value from our services. You will work closely with our clients to understand their needs, manage their expectations, an d create actionable insights for our sales and delivery teams. Your focus will be on driving client satisfaction, retention, and advocacy. You may be required to undertake such other tasks or duties, as may be appropriate to your status, experience and capability. We reserve the right to transfer an employee from one job to another and from one department to another, subject to capability, in order to benefit the efficient operation of the business. Key Responsibilities Serve as the main liaison between clients and LXS, establishing and maintaining strong, trust-based relationships. Understand clients’ business objectives and challenges to provide tailored solutions that drive success throughout their relationship with us. Onboard new clients effectively, ensuring a smooth transition and clear understanding of our services and processes. Identify upselling and cross-selling opportunities to enhance client value and achieve opportunity identification and revenue targets. Monitor and improve client engagement and satisfaction through regular check-ins, feedback sessions, and performance reviews. Develop and present reports on client health and performance metrics to senior management and stakeholders. Collaborate with internal teams, including sales, technical support, and operations, to ensure timely delivery of services and resolution of client issues. Conduct training sessions and workshops for clients to enhance their understanding of our solutions and drive adoption. Stay informed about industry trends, best practices, and competitive landscape to provide relevant insights to clients. Advocate for clients’ needs within the organi s ation, ensuring their voices are heard and acted upon. Essential Experience and Qualifications Proven experience in a Customer Success, Account Management, or Client Relationship role, preferably within the telecommunications or consultancy sector. Bachelor’s degree in Business Administration, Telecommunications, or related field is preferred ; a Master’s degree is a plus. Skills and Competencies Strong understanding of telecommunications technologies, services, and industry trends. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Proven track record of driving client satisfaction, engagement, and retention. Strong problem-solving abilities and a proactive approach to identifying and addressing client needs. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in CRM software, project management tools, and data analysis. Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels. Working Conditions UK-based with flexibility to travel to client sites as May require occasional evening work to meet client needs Full driving licence What we offer Competitive salary and incentive plan. 25 days annual leave plus bank holidays and a day off for your birthday. Opportunities for professional development and career advancement. Opportunity to work with a brilliant team of leading experts in their fields. A dynamic and inclusive work culture that values innovation and collaboration. Flexible working environment with remote work options. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. LXS Consulting is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to making reasonable adjustments to enable applicants and employees to perform their roles effectively.