* Flexible position
* Hybrid working
About Our Client
This company is a reputable organisation in the retail sector. Known for its commitment to customer satisfaction, this firm has a vast client base and is constantly seeking innovative ways to meet customer needs.
Job Description
The Key Responsibilities of a Customer Relationship Manager
* Manage Customer accounts
* Handle incoming and outgoing calls
* Develop strategies to improve customer service experience
* Handle complex customer complaints and issues
* Analyse customer feedback and market trends
* Implement effective customer retention strategies
* Coordinate with the sales team to increase customer satisfaction
* Ensure compliance with company policies and regulations
* Maintain comprehensive records of customer interactions and transactions
The Successful Applicant
A successful Customer Relationship Manager should have:
* Proven experience in a customer service role within the retail industry
* Excellent interpersonal and communication skills
* Strong leadership and team management abilities
* Proficiency in customer relationship management (CRM) software
* A customer-focused approach with a problem-solving mindset
What's on Offer
* A competitive salary range of up to £40,000
* A supportive work environment focused on employee growth
* Opportunities for professional development and advancement
* Generous holiday entitlement
* Hybrid working
* Based in a popular location
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