Solace Global Risk is recruiting for a Response Operations Manager for their headquarters in Poole, Dorset.
This is an entry-level role into risk management based at our 24/7 operations centre. This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe.
Purpose of job:
* Frontline response to emergencies, protecting people, assets and reputations.
* Monitoring of global events, proactive and reactive alerting and notifications.
* Management and oversight of ongoing on and offshore operations.
Accountabilities and responsibilities:
* Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident /Emergency Procedures.
* Keep Solace customers and staff safe wherever they are in the world.
* Focus on allocated region for intelligence, country reports and special reports.
Main Duties:
* Monitoring of security and other events globally.
* Monitoring of Solace staff and customers globally.
* Advising customers and staff 24/7 about events that impact them.
* Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
* Conducting short-term analysis on specific events and writing advisories.
* Maintaining country reports within their designated Area of Responsibility.
* Providing security advice for customers intending to travel or already in locations around the world.
* Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
* Liaising with and building the Solace Global Provider Network.
* Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
* Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
* Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational timeframes.
* Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
* Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.
* Use judgement and experience to rectify/troubleshoot issues that may arise.
* Support to commercial team as required.
* Represent the Solace Operations Centre in meetings as required.
* Specified tasks as directed by Line Manager.
Key Relationships:
* Customers, MD Risk, MD Maritime, Operations Directors, Maritime Operations, Intelligence Analysts, Senior Response Manager, Commercial team, Accounts and Contractors
Required Skills and Experience:
* Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
* Essential: A proactive person with the ability to perform calmly under pressure
* Essential: Excellent administration skills with a keen eye for detail
* Essential: Excellent computer skills, experience with MS Office applications
* Essential: Interest in and good knowledge of current affairs
* Essential: Ability to work with often little direct supervision
* Essential: Clear CRB check/right to work in the UK
* Desirable: Experience of responding to critical incidents
* Desirable: Second language
* Desirable: Intelligence analysis experience
* Desirable: Military or Police experience
* Desirable: Degree level education
Other important features or requirements of the job:
* Work a 12 hr shift of 2 days, 2 nights and 4 days off
* Annual Leave of 16 days x 12 hour shifts
* To deliver verbal briefings/presentations as required
* Right to live and work in the United Kingdom and undertake Security Clearance
To apply, please send your CV and covering letter to mveale@solaceglobal.com
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Security and Investigations
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