Platform & Application Support Engineer
About Essentia
We’re a friendly team with diverse experience - including ex-fund managers, behavioural scientists, and developers - who are breaking new ground in the application of behavioural science to investment decision-making. Think “Moneyball” for professional fund managers.
Please take a look at our 1.5-minute video by our CEO, explaining what we do.
Both the company and our team have won numerous awards and have been featured widely in the press. We are currently ranked as one of the UK’s Best Workplaces for Women as well as one of the UK’s Best Small Workplaces. Our 5-star Glassdoor rating speaks to our incredible culture, based on teamwork, authenticity and mutual respect. We have embraced flexible working since we were founded 10 years ago. We are proud that our team includes people from a wide variety of ethnicities, age groups, genders, backgrounds, and interests. On the back of our success, we’re growing our team. We'd love you to join us!
You can learn more about Essentia at www.essentia-analytics.com and by following us on Twitter, Instagram and LinkedIn.
The Role
We are looking for a budding Platform & Application Support Engineer to provide enterprise-level support to our colleagues via the web, email, chat, and other channels as required.
This position would suit a recent graduate or someone with some experience supporting systems using best practices and DevOps methodologies, who might be looking to work with a scale-up business and be a significant contributor within a small development team.
You will have the following responsibilities as part of this role:
* Investigate production issues as well as provide internal technical support on macOS and our SaaS tools
* Provide workarounds as well as permanent solutions
* Take ownership and see problems through to resolution
* Deploy updates and fixes to our platform
* Document knowledge in the form of knowledge base tech notes and articles
* Onboard and implement integrations with new clients
* Communicate effectively with stakeholders
Requirements
Do you have these skills and experiences to draw on?
* Strong problem-solving and analytical skills
* Excellent written and verbal communication skills
* Excellent client-facing skills
* Attention to detail
* Ability to learn and adapt
* Team player
Any of the following would be a benefit:
* Proven working experience in enterprise technical support, IT support or as a technical engineer either directly or indirectly via a Software Development role
* Familiarity with Python or another scripting language
* Understanding of Object-Oriented programming concepts
* Ability to write SQL queries
* Familiarity with Unix/Linux like Operating Systems
* Familiarity with AWS or Terraform
* Familiarity with version control systems such as GIT
Benefits
* Open, transparent, and inclusive culture with direct access to our CEO, COO, and CTO.
* 28 days holiday (plus bank holidays).
* Remote and flexible working options.
* Share options.
* Cycle to work scheme.
* Pension contribution.
* Private healthcare.
* Monthly socials plus whole Company Summer and Holiday parties.
* Paid for relevant training and conference attendance.
We believe in equal employment opportunities for all and in providing our employees with a work environment free of discrimination and harassment. We encourage applicants of all ages and backgrounds.
If you'd like to work with us, apply now!
Please note that we are unable to sponsor visas at this time. You will need to have the right to work in the UK to be considered for our positions.
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