Role Profile
Our priority at Assisted Lives is to ensure Service Users maintain control, choice and dignity over their care. Feeling well supported and valued by reliable, sensitive, polite and friendly staff is what defines this service.
This description gives an overview of the post, the key responsibilities, and the context within which the post is offered. It is not intended to be an exhaustive statement of Terms and Conditions within Assisted Lives.
ROLE PURPOSE:
Assisted Lives is an established and well-respected provider of home care for older people and supported living and social inclusion services for people with Learning Disabilities and Mental Health concerns in Bradford.
We passionately believe in everybody's right to live the best life they possibly can regardless of the challenges they face. We use every resource available to us, including our experience, our expertise and knowledge, our creativity and imagination, and our resilience and tenacity to assist people to continue to grow and achieve their aims and life goals.
We are highly focused on the quality of our services. Everything we do and every decision we take is focused on improving the quality of our services and ensuring the best possible client experience. To this end we are recruiting a Deputy Manager to join our existing team to play a key role in managing our care and support services. A Deputy Manager’s job is a most important role involved in the care of any individual service user. Supporting the Care Manager in supervising interdisciplinary care by bringing together the different specialists whose help the Service User may need, the Deputy Manager is also responsible for monitoring and evaluating the care delivered.
Reporting to the Care Manager, you will oversee the management and operation of the day-to-day running of the service provisions through the Policies, training, supervision and guidance provided by the Company.
HOURS OF WORK:
This role is full-time and split between office-based work and out in the field – contracted 37.5 hours per week, you will be required to visit Service Users in their own home or in the community. A full UK driving licence is essential and mileage expenses can be claimed.
SALARY:
£29,000- £30,000
MAIN DUTIES
The Deputy Manager will provide management and leadership to a team of Care Coordinators and Field Care Supervisors. They will be responsible for ensuring all current and newly referred individuals are properly assessed and that high-quality, person-centred support is provided for all supported individuals. They will ensure support teams have the skills and competences required and will provide a developmental focus for practice. The Deputy Manager will ensure that all regulatory and contractual standards are met and exceeded. The Deputy Manager will ensure that Assisted Lives is appropriately represented and working in effective partnership with key local service providers, including local NHS bodies and Social Work departments. The Deputy Manager will act as an ambassador for the organisation. They will be responsible for ensuring good communication channels are established and maintained to facilitate new referrals and joint working. The Deputy Manager will be responsible for managing staff and delegated budgets in accordance with Assisted Lives Policies and Procedures. Key to the job is adopting a proactive approach to achieving a positive, engaging, promotional and relationship-building role with Local Authorities and all other stakeholders.
Key Responsibilities
1. Manage and co-ordinate day-to-day activities within the service.
2. Ensure that all services are delivered within the framework of Assisted Lives core values and in line with Assisted Lives Policies and Procedures.
3. Ensure that services are of a standard which meet and exceed standards set by regulatory bodies, including the National Care Standards, NICE standards and contractual obligations.
4. Deploy staff in a way which maximises cost efficiency whilst meeting the demands of the service users.
5. Undertake administrative tasks as required e.g. in relation to staff records, management returns and maintaining records, as required.
6. Monitor all financial matters relating to the service in accordance with finance policies and procedures. Contribute to the management of the budget for the area and take corrective action, where appropriate.
7. Liaise with external professionals, individuals and families as required to ensure that the needs of the people supported are reviewed regularly and plans developed so that we continue to meet their needs.
8. Ensure that effective referral protocols and practices are in place to enable speedy and positive responses are provided to meet new demands.
Ensure Good Practice Within Services
1. Ensure that appropriate person-centred support arrangements are in place for each individual supported and reviewed, as per policy.
2. Implement and monitor quality assurance strategies and documents, actively promoting a culture of continuous improvement.
3. Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and wishes.
4. Provide coaching and mentoring to staff.
5. Ensure health and safety requirements are met within services and comply with Health & Safety Legislation.
6. Plan and implement service development along with the Care Manager.
Service User Related Duties
1. Work with the Care Manager and the Council’s micro-commissioning platform, Continuing Healthcare Team and various other Stakeholders to take on new Service Users and meet the growth targets for the Company.
2. To sign off care plans and risk assessments and other relevant documents in relation to service users. Examine the written records of medication administration, finance and daily log notes kept by staff as required by the Care Manager in line with the Company’s Quality Policy.
3. Support Care Coordinators to make referrals to external agencies for the service.
4. Support Care Coordinators to carry out Quality Assurance Checks and to monitor the quality-of-service delivery and Service User satisfaction, through visits to clients and through staff observations.
5. Check and audit care plans, risk assessments and all documentation related to service users.
Staff Related Duties
1. Contribute to the recruitment, appointment and induction of staff through effective use of Assisted Lives Safer Recruitment Policy.
2. Partake in the induction of new Care Coordinators and Support Workers – support the Care Manager with the induction process and training of new Care Coordinators in understanding of their roles and responsibilities.
3. Work with the Care Team to ensure that all shadowing, induction training and refresher training, staff meetings, etc are scheduled into Care Support Worker rotas.
4. Ensure that staff training is updated as required to ensure a compliant staff team who are up to date with any current training requirements and legislative changes. Training is delivered by our In-House trainer.
5. Overlook the Care Coordinators in dealing with amendments to rotas throughout the week because of changes in Service User requirements or staff availability; to ensure efficient and effective service delivery.
6. Monitor and provide in-field training to Care Coordinators as and when appropriate, ensuring that staff are given information on a timely basis, by providing both written and verbal instructions.
Care Compliance Duties
1. Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and legislation governing the service and other regulations concerning the provision of Domiciliary Care Services.
2. Be accountable for recording and reporting any compliments/complaints, incidents and concerns, and updates on the in-house database and action as necessary in line with company policy.
3. Report and escalate complaints or potential safeguarding issues to the Care Manager in line with company Policy and Procedure, including any issues regarding the legislative requirements concerning the services provided and the staff providing them.
4. Maintain all written reports and administration up to date.
General Management Duties
1. Always uphold Assisted Lives’ interests and reputation and in all aspects of your role.
2. Contribute proactively to care quality and the internal company culture.
3. Support senior managers and company owners in promoting the overall success of Assisted Lives.
4. Maintain close liaison with both the Care Manager and Administrators.
5. Carry out other reasonable tasks and duties from time to time as required.
6. Assist the Care Manager in holding team meetings for Care Coordinators.
SERVICE DEVELOPMENT
1. Comfortable operating in a ‘soft’ sales capacity in order to take on new Service Users, explain our services comprehensively and follow up on all such enquiries professionally in accordance with the company’s operating processes and growth expectations.
2. To capture and record all new enquiries in accordance with Assisted Lives processes.
3. To identify areas of improvement in relation to delivery of service provision, care management and day-to-day running of the service.
EMERGENCY CARE
* Respond to Service Users’ needs by contacting GP/ambulance service/District Nurses/next of kin and record action taken. Report action and outcome to Care Manager and other involved parties.
* Liaise with multi-agencies.
* Systematically solve day-to-day problematical issues which arise.
ON CALL
1. To participate in the on-call rota, acting as the first point of contact for Service User and Care Support Worker issues.
2. To resolve rota and other issues whilst on call to ensure the care calls are covered and the quality of care is maintained.
3. Record and report all actions undertaken whilst on call on People Planner.
QUALITY CONTROL
1. To assist the Care Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
2. To assist the Care Manager in carrying out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments.
3. To be familiar with and to implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.
4. To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
5. To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
OFFICE ADMINISTRATION
* To take responsibility for office administration tasks, ensuring all Service User and Staff records are kept up to date as required in line with good governance guidelines.
FOLLOWING PROCEDURES AND GUIDANCE
* Maintaining awareness – understanding and adhering to Company policies and procedures and CQC requirements.
* Attending training sessions as required.
* Participating in corporate and statutory initiatives as required.
Person Specification
The skills, knowledge, qualifications and experience listed here are requirements of the role and are assessed at different stages of our recruitment and selection process. Use this information to help you complete the ‘further information’ section of the application form.
Skills
Communication:
Clear written and verbal communication skills. The ability to listen, to follow and understand instructions. Attention to detail. Good IT skills.
Thinking Style
A logical and rational approach to resolving problems and making decisions. Good use of initiative and intuition. Flexible and adaptable in style – covering colleagues when necessary. Drive and motivation. Evidence of interest to learn and succeed.
Working with Others
Possesses a good understanding of the multi-agency and multi-disciplinary nature of social care. Demonstrates strong Service User focus - prioritises Service User’ needs and requests. A welcoming and approachable style. Able to build positive working relationships with Service Users, team members and external visitors. Good people management and strong leadership skills.
Well-being and Values
Demonstrates values of respect, trust and calmness. Has an understanding of older people’s needs and the needs of people with impairments, and a commitment to the safety, care and well-being of Service Users and Care Support Workers. Ability to show empathy. Evidences an alignment with core company values.
Time Management
Organising skills – being able to plan, meet deadlines. Able to manage multiple tasks effectively and make safe prioritisation decisions. Conducts tasks in a structured and logical way. Factoring in the unexpected!
ESSENTIAL
● Experience in care provision at a level that reflects the responsibilities of the post applied for.
● Good literacy and numeracy skills.
● Good presentation skills.
● Strong IT skills.
● Understanding of legislation concerned with care provision.
● Administrative experience.
● Full driving licence.
DESIRABLE
● NVQ Level 4 or 5 in Health and Social Care.
● Professional qualification.
● Experience as a supervisor or senior care worker or other role within a care providing organisation.
Additional Information
● Duties must be carried out in compliance with Assisted Lives’ Equality and Diversity Policy.
● This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. There will from time to time be a variation of duties depending on the needs of Service Users and needs of the service.
● This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Job Type: Full-time
Pay: £29,000.00-£30,000.00 per year
Benefits:
* Casual dress
* Company pension
Schedule:
* Monday to Friday
Work Location: In person
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