NHS Norfolk and Waveney Integrated Care Board
Are you committed to ensuring the rights of young people with a learning disability and/or autism are protected? Are you a positive and solution-focused individual who is keen to learn and show a collaborative and compassionate approach to your work? We are looking for an individual to join our team of system changers who have a real passion for making a difference to work with children, young people and their families and carers in a person-centred way, to help bring their voices to life and achieve their outcomes. Led by two team managers, this innovative role is suitable for a wide range of practitioners, registered or unregistered, with suitable demonstrable experience, across health, education/employment, social care and/or the voluntary sector.
The Norfolk and Waveney ICB Transforming Care Navigator Team are responsible for supporting children & young people who are inpatients in specialist mental health/LD provision or are at risk of hospital admission. In partnership with their families and the health, education/employment and social care system, you will break down barriers to ensure young people with a learning disability, autism, or both are able to access the care and support they need.
Interviews will be held 5th and 6th March 2025
Main duties of the job
Main Duties and Responsibilities
* Facilitate the provision of emotional and behavioural support and informed advice to the young person and their family/carers based on knowledge and experience of working with young people and families/carers with complex needs.
* Troubleshoot on behalf of the young person and their family/carers, where required, to ensure the necessary support is in place to enable them to remain within, or discharged into the community and promote joined-up, consistent care, constructively challenging the status quo, where required.
* Create and encourage a culture which prioritises keeping young people within the family home and local community by persuasively communicating with a range of teams, services and staff at different levels of seniority.
* Build and maintain positive, trusting and appropriate relationships with young people and their family/carers.
* Appreciate and learn from people's stories and articulate this to inform service development and redesign.
* Raise awareness and educate the wider system on how to change the conversation so the focus is much more positive for young people and their families when speaking to other professionals.
* Ensure all young people have a clear personalised care plan to promote their development, well-being and protect them from harm.
* Provide support and expertise to the family to ensure that personalisation approaches are embedded and that creative solutions are considered.
About us
Empathy/Understanding- Believes in an approach that requires an understanding of needs from the perspective of the young person and their family.
Respect- Respects the opinions and beliefs of the young person and their family and works to ensure they are represented, with a commitment to the principles of person-centred, personalised care.
Positive and Solution focused- Has a positive, solution-focused approach to ensuring the best outcomes for the young person and their family.
Commitment- Committed to ensuring the rights of young people with a learning disability and/or autism are protected and enforce their views and preferences, and those of their families, are listened to. Tenacious in the pursuit of the appropriate support and outcomes.
Always learning- Committed to personal learning and helping the system learn and improve.
Compassionate- To listen and respond to the needs of the young person and their family with understanding and compassion.
Collaborative- Committed to joined-up, collaborative working.
Job responsibilities
* Support the development of multi-agency risk management plans and ensure the procedures for managing risk of significant harm are followed, seeking appropriate advice and authorisation from managers where required.
* Develop and strengthen effective strategic, multi-agency partnerships.
* Assess procedures, systems and pathways of existing provision and teams and identify areas for improvement.
* Lead on CTR/CETR (Care (Education) & Treatment Review) recommendations/actions ensuring they are completed in a timely manner.
* Facilitate the provision of interventions to prevent admission to inpatient settings where appropriate.
* Identify, guide and refer to other services where needed i.e. short break provision.
* Focus on prevention and early intervention ensuring that the young person is eligible for annual health checks, including health action plan, primary care passport and hospital passport.
* Support families to encourage and cope with young people wanting to become more independent, which can be difficult for families.
* Establish strong links with education, training and employment services to enable school/college/university/employment readiness and inclusion.
* Work co-operatively, constructively and coproduce personalised plans within a complex changing and forward-looking environment.
* Produce reports on completed work including recommendations for future service provision and gaps in services.
* Be responsible for ensuring compliance with the national Key Worker/Navigator metrics.
* Hold services across the system to account where action plans are in place or actions have been agreed.
* Provide services with advice on appropriate reasonable adjustments for young people based on their profile.
Person Specification
* Experienced registered practitioner (e.g. Social worker, therapist, Learning Disability Nurse) or Experienced professional who holds an undergraduate degree in a relevant subject with significant experience of working in health, education or social care or Experienced professional with significant experience of working in health, education or social care.
* Significant experience of working in the field of Autism and/or Learning Disability.
* Significant experience of working with children and young people across health, education/ employment or social care.
* Evidence of continued professional development.
* Legislative knowledge and awareness of locally available provision and the ability to identify safe, effective and creative solutions for individuals with complex needs.
* Sound knowledge of the safeguarding of children and adults.
* Knowledge and/or experience in the field of mental health.
* Knowledge and/or understanding of the Transforming Care agenda, including Care (Education) & Treatment Reviews (CETR/CTRs) and the Dynamic Support Register (DSR).
* Ability to communicate effectively both verbally and in writing.
* Ability to tailor communication to different audiences including young people with Autism and/or Learning Disabilities, parents and professionals.
* Ability to coordinate an effective team around the young person and their family/carers linking health, social care and education/ employment effectively.
* Ability to mediate in situations where differences of opinion or challenges arise.
* Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
* Able to analyse and challenge practice and decisions in a professional way providing evidence and providing clear reasoning as to what action is required.
* Ability to develop and implement innovative solutions, to problem solve and respond to sudden unexpected demands.
* Ability to make decisions on difficult and contentious issues where there may be a number of courses of action.
* Strategic thinking - ability to anticipate and resolve problems before they arise.
* Demonstrable capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
* Demonstrable capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
* The promotion of equality of opportunity and good working relations.
* Working knowledge of Microsoft Office with intermediate keyboard skills.
* Ability to travel within and outside of Norfolk & Waveney.
* Ability to work flexibly, including working from home.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS Norfolk and Waveney Integrated Care Board
Transforming Care Navigator Team Manager
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