Job Title & Grade: Supervisor EO
Contract Type: Permanent
Salary range (depending on location): National - £28,312 to £30,011
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: Liverpool
Directorate: Case Management
Team: Civil Applications
Working Pattern:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover 3 days of the week.
Reporting to: Team Manager
Closing date for applications: 11/11/2024
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our LAA commitment to Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all.
Case Management
The Case Management team is at the heart of the Agency, granting legal aid applications and paying bills.
Job Summary
The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.
Key Responsibilities:
* Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity.
* Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans.
* Tackle problems with performance, understanding the causes and supporting staff to overcome these.
* Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness.
* Support team engagement and communication, delivering team briefings and cascading messages.
* Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions.
* If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications.
Essential Qualifications
* Effective communication skills both written and verbal.
* Effective analytical and numerical skills with proven ability to solve problems and make decisions.
* Effective interpersonal skills.
* Ability to feedback to others constructively.
* Established knowledge of Microsoft office.
Desirable Knowledge, Experience, and skills
* Experience of Coaching and Mentoring.
* Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.
Person Specification
* The role holder is someone who enjoys leading a team working in a fast-changing environment.
Application Process
To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 750 words.
Interview / assessment Process
If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams.
Shortlisting is planned for week commencing 11/11/2024
Interviews are planned for week commencing 25/11/2024
If you would like more information on this opportunity, please contact – Joshua Moore joshua.moore@justice.gov.uk
Complaints procedure
If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially.
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