Team:
Innovate UK Loans Limited is a wholly owned subsidiary of UKRI tasked with delivering Innovate UK’s new innovation finance offer, bringing together debt, investment, credit and operational expertise from within Innovate UK and the wider commercial finance sector. The interventions delivered by the team are designed to enable businesses to bring their innovations to market, through addressing the finance gap facing innovative companies and supporting later stage experimental development through to commercial success.
Job Purpose:
This role will involve the generation and quality assurance of loan documentation, liaising with customers and responding to their comments and challenges on the terms of the agreement (working with the lead Credit Specialist), performing KYC & AML checks and ensuring that a “safe to lend” opinion is in place before paying away funding.
The Lending Operations Analyst role will be to follow the end-to-end process of the loans journey, taking transactions from offer through to final repayment. This will involve processing change requests to the loan and preparing supporting documentation; working in partnership with the administration partner and monitoring officers; assessing quarterly reports and finance information received from customers and monitoring service providers; liaising with customers and responding to their queries and challenges throughout the term of their loan. Plus support a series of projects that will improve and solidify the on-going enhancements to Innovate UK Loans expanding funding capability.
Key Responsibilities and Accountabilities:
Commissioning and progressing the generation of loan agreements and security documentation
Quality assuring documentation prior to issuing to the customer
Supporting the Lending Operations Manager and the Contract Analyst in performance managing the lending administration partner
Acting as the first point of contact for customer enquiries, maintaining a customer-centric approach to operational delivery
Reviewing “safe to lend” opinions and recommending payments for approval
Processing change requests in collaboration with the Portfolio Team
Assessing quarterly performance reports and finance information from the customers
Data entry into IULK systems and ability to produce status reports
This is not an exhaustive list and the post-holder might be expected to undertake any other duties across the wider directorate, commensurate with the Band and level of responsibility of this post, for which the post holder has the necessary experience and/or training.
Shortlisting criteria:
(S) – Assessed at shortlisting
(I) – Assessed at interview
(S&I) – Assessed at both shortlisting and interview
Person Specification:
We are looking for someone who will be able to develop new processes and challenge our thinking on ways of working. We welcome CVs from a variety of backgrounds and applicants are not required to tick each box listed below!
Qualifications:
Degree level or relevant equivalent experience
Experience:
Essential -
Working within a thorough process to deliver great customer service (S & I)
Prioritising workloads and working to tight deadlines (S & I)
Ability to identify and solve problems (S & I)
Desirable –
Working with legal and/or contractual documentation
Dealing with customer queries, recognising when to provide an early response and when to escalate for advice
Understanding of project management and financial accounts
Skills:
Pragmatic and outcome focused - willing to challenge convention in the pursuit of continuous improvement (I)
Ability to understand business challenges and business view (I)
Ability to analyse, disseminate and effectively communicate complex information (S & I)
Excellent customer-facing skills, across all communication channels (S & I)
Ability to take responsibility in decision-making and to know when to escalate as appropriate (I)
An eye for detail (S & I)
Analytical and problem-solving skills, including the ability to quickly understand new and complex issues and to apply solutions (S & I)
Competencies:
All team members demonstrate compatibility with and capability against our Core Competencies such as:
Thinking and Problem Solving – Stakeholder management – Communication skills – Influencing – Self-awareness/self-management – Strategic awareness – Working with others– Project management
Travel Requirements:
There may be the occasional requirement for national travel.