Summary
We are seeking to recruit a Business Administrator Apprentice to support the Admissions, Schools Liaison and Student Progression teams at the College campus, and our new Community team at the beautiful McIntyre Centre, located in the heart of the town.
Wage
£14,526.20 a year
Training course
Business administrator (level 3)
Hours
£279.35 and 37hrs per week, Monday - Thursday 8:30am - 5:30pm, Friday 9am-12pm.
37 hours a week
Possible start date
Thursday 1 May
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Initial allocation of functions of which the post holder will have direct responsibility:
* To support the Head of Community and Careers and the wider team with a range of administrative duties in a customer driven environment.
* Assist the Admissions Coordinator with a range of duties including processing applications, arranging interviews and completing enrolments, as well as assisting with enquiries and data entry.
* Make contact with prospective students who do not attend interviews/events or reply to offer letters.
* Provide administrative support to the Student Progression team with regard to careers, work placements, collection and data entry of destination data.
* Manage diaries and book career meetings for Progression Coaches (CEIAG Specialists).
* Assist Progression Coaches (Work Placement Specialists) with the work placement management system.
* Support the Schools Liaison Officer with administrative tasks relating to school engagement.
* Provide administrative support to the Hospitality and Training Community team at the McIntyre Centre in Bishop Auckland town centre.
* Deliver excellent service to our students, customers and other stakeholders via telephone, email and face to face communication.
* Manage information, documents and records.
* Assist with the preparation of documents, reports and presentations.
* Liaise with Directors, curriculum staff and support teams, as required.
* Any other duties as requested by the Head of Community and Careers.
* This post is required to be flexible in relation to hours of work to suit service needs to include open evenings, welcome days and other events.
Where you’ll work
Woodhouse Lane
Bishop Auckland
Durham
DL14 6JZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BISHOP AUCKLAND COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* You will work towards achieving the Business Administrator L3 standard.
* Full, on the job training will be provided by the employer.
* You will not be required to attend college on a weekly basis to attend classes - full delivery will take place in the workplace.
Requirements
Essential qualifications
GCSE in:
* English (grade 9-4 / A*-C / Level 2)
* English (grade 9-4 / A*-C / Level 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Team working
* Enthusiastic
* Highly motivated
* Flexible and adaptable
Other requirements
You will be required to complete a Bishop Auckland College application form as part of the application/recruitment process.