Location: Office Based
Hours: Monday – Friday 9 AM – 5 PM
Salary:£25k - £30k
About the role:
An excellent opportunity has arisen to join a leading commercial finance service provider as a Credit Controller. This role plays a vital part in the business's success, focusing on recovering funds, ensuring ledger accuracy, and delivering outstanding customer service. As a Credit Controller, you will work across key areas, such as ledger collections, verifications, and credit control, ensuring compliance with company standards and achieving both personal and team targets. This role offers the chance to be part of a dynamic and supportive team, contributing to the growth and success of a niche banking group specializing in Invoice Finance and Asset Finance.
The successful candidate will bring their skills in debt recovery, customer relationship management, and performance targets to the forefront, ensuring that all tasks are prioritized efficiently to meet both personal and team goals. Compliance with company policies, procedures, and regulatory requirements is essential to always maintain security within the company’s systems.
Key Responsibilities:
* Take ownership of assigned cases, ensuring progress by using various methods to establish debtor contact and escalate through the collections process.
* Think creatively and adapt strategies to resolve cases effectively.
* Obtain payments, gather evidence to address debtor disputes, and defend against reasons for non-payment.
* Agree on payment plans where appropriate, ensuring the financial health of the debtor is assessed and evidence is gathered to support their claims.
* Maintain professional and efficient relationships with an allocated portfolio of clients.
* Provide excellent standards of customer service, both internally and externally.
* Ensure promised payments and payment plans are adhered to and followed up promptly.
* Manage your own workload, prioritizing tasks to meet both personal and team targets.
* Contribute to the overall productivity of the team and adapt to the changing needs of the business.
* Perform against set targets while maintaining high standards of quality and professionalism.
* Ensure compliance with company policies, procedures, and regulatory requirements.
* Maintain security within the systems always operated by the company.
* Support special projects as requested by the Collections Manager.
* Identify and generate new business opportunities for the sales team to convert.
Key Skills and Attributes:
* Excellent verbal and written communication skills, with the ability to handle sensitive conversations professionally.
* Ability to think creatively and adapt strategies to resolve complex cases.
* Strong ability to manage workload, prioritize tasks, and meet deadlines.
* High level of accuracy in maintaining ledgers and handling financial information.
* Commitment to delivering exceptional customer service and building strong client relationships.
* Ability to remain calm and professional under pressure.
Experience:
* Proven experience in credit control, collections, or a similar role.
* Strong understanding of debt recovery processes and best practices.
* Experience working with financial systems and maintaining accurate ledgers.
* Background in financial services, particularly Invoice Finance or Asset Finance (desirable).
* Experience in identifying and generating new business opportunities (desirable).
Qualifications:
* Relevant qualifications (e.g., accounting, finance, or business) are advantageous but not required.
Benefits:
* Competitive salary (dependent on experience).
* Opportunity to work within a growing and dynamic team.
* Supportive and professional working environment.
* Potential for career development and progression.
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