To contribute to the running and development of the administration function of MSK Therapy service by maintaining accurate systems, supporting service development activity and undertaking general office duties.
The Musculoskeletal (MSK) Therapy Service is composed of Physiotherapists, Senior Therapy Administrators, and supporting staff. The service covers a wide range of patients across various settings, including outpatient clinics, community hubs, and remote outreach locations. Key components of the MSK Therapy Service include supporting clinicians with diary management, ensuring smooth patient appointment processes, managing data quality, and providing critical administrative support for the delivery of therapy services. This role operates across multiple sites within Airedale NHS Foundation Trust, including off-site specialist clinics, ensuring a seamless patient experience and efficient operational support for the MSK Physiotherapy team.
Main Duties of the Job
The post holder's main responsibilities are to:
* Deal with telephone enquiries from patients, the public, staff and other health and social service departments.
* Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and PowerPoint.
* Oversee administration tasks and ensure all duties are completed in a timely and efficient manner.
* Develop, maintain and monitor office systems and make changes as appropriate.
* Support administrative team leaders and therapy managers in the day-to-day running of the service.
In pursuing these duties, the post holder will ensure compliance with the NHS Constitution and the Trust's Right Care strategy.
About Us
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us, and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future. We want to attract staff who embrace our 'Right Care' behaviours of compassion, a commitment to quality of care and working together for patients - we want to make these part of our DNA.
Job Responsibilities
For further details and full details of the role please see the attached job description and person specification.
Person Specification
Qualifications
* Good general level of education (to GCSE level or equivalent to include Maths and English grade C or above).
* Level 3 Business Admin Qualification.
* Project Management.
Experience
* Must be able to demonstrate good IT skills and use of Microsoft applications (including Word, Excel, Outlook, Publisher, PowerPoint).
* Experience of working in an office environment completing administrative duties in the last 12 months.
* Experience of working with the general public.
* Experience of supervision and training of other staff in the last 12 months.
* Experience of working in hospital settings.
Knowledge
* Able to develop own knowledge and skills.
* Knowledge of the NHS constitution.
* Good knowledge of office technology.
* Knowledge of management of different media platforms.
* Have an understanding of Therapy, Dietetics and Mobility Services.
Skills
* Ability to work as part of a team.
* Excellent time management skills including prioritisation and meeting deadlines.
* Excellent interpersonal skills.
* Problem-solving skills.
* Ability to work under pressure and delegate tasks appropriately.
* Ability to cope with working in a stressful environment, including emotional or aggressive patients and carers.
* Ability to concentrate and work intensely in a busy environment.
* Able to support others in developing their administrative training and development needs.
* Ability to produce high-quality written information including reports, presentations and spreadsheets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 a year pro rata per annum.
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