IT Technical Support - 3rd Line IT Support - £50K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 2/3 Days a Week Onsite. Devon.
Must be Eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support - IT Technical Support Specialist. The role will suit a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties.
Role:
1. Provide 3rd Line IT Support for an end user base - onsite IT Support.
2. Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Onsite Support & Remote Desktop Support.
3. Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents.
4. Escalating Networking Incidents to Third-Party providers that manage SD-WAN, LAN & Networking.
Skills Experience Required:
1. 3rd Line IT Support - must have 3rd line IT Support experience.
2. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance.
3. SD-WAN - able to troubleshoot and then escalate to a Third Party.
4. General Networking - Aruba or Cisco - Network Switching & Routing - able to troubleshoot then escalate to a Third-Party.
5. Firewalls - ideally Fortinet or similar experience.
6. Microsoft Office 365 - administration.
7. Active Directory & Azure Active Directory - administration.
8. MCM, Print Services, Entra, InTune & AutoPilot - other similar Microsoft tools.
9. IDP - Identity Provider Platform - Okta or similar technology experience.
10. SSL Certificate Renewal Process.
11. Audio Visual - Zoom Video Conferencing & Voice Administration support.
12. Document fixes & workarounds - aligned to IT Security Policy.
13. Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure.
14. ITIL Practices - ideally have an understanding of ITIL best practices.
15. Excellent Communication Skills.
16. Collaborative Approach.
Desirable Experience:
1. Citrix support.
2. Cloud - AWS or Azure - deploying & integrating Cloud solutions.
Benefits Package:
Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform.
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