About the role
As "the voice of the customer" you are accountable for maximising the value of the Product (platform) the squad is responsible for. You'll work with your Squad members, Tribe lead, Chapter lead and Agile Coach to define and prioritise initiatives aligned to the strategic objectives of the organisation.
You should have good inter-personal skills and be confident engaging with stakeholders around the business to understand their priorities and any interdependencies affecting your Product. You should show enthusiasm for speaking with users, customers and consumers to understand what matters to them.
You will be expected to set a clear and inspiring vision for your product, and make decisions and priority calls to shape your Product backlog and guide the other squad members. You will bring a good understanding of the retail and / or telecoms industries and the role your platform plays in delivering customer value. Your squad members' subject matter expertise will give you everything you need to deliver high quality work as an autonomous team. You won't be afraid of making mistakes and should have a desire to learn fast and test as you go to validate your assumptions.
You will ensure the squad is working on the right priorities to provide the business with a well-maintained, secure platform, while also driving innovation that allows the business to deliver customer value.
Sitting in the Product Chapter, you'll work with the Chapter lead to develop your own mastery as a Product Owner and support your peers across the chapter in driving the overall chapter capability. You will be a self-led learner, doing your own research to further your knowledge and bringing best practice back into the Chapter.
You will be responsible for
I understand my Product and make decisions about its development to ensure we meet Product and Tribe OKRs.
I understand our industry and keep abreast of key developments. I understand our critical systems and platforms.
I understand the impact my platform has on our customers' experience; their needs and problems influence my Product roadmap.
I facilitate workshops with technical and business stakeholders to gain a shared understanding of needs and goals. I consider dependencies, risks and value at stake in my prioritisation decisions.
I set and track KPIs for my Product and I have a continuous improvement plan to drive better value for money, scalability, robustness and alignment to product KPIs.
I understand the Scrum methodology and am comfortable embedding this within my squad, including the core ceremonies, clear roles and responsibilities, a shared purpose, product vision and well-defined product backlog.
I set and iterate our Product vision in collaboration with others in my squad and tribe.
I create and maintain a clear roadmap for my product that is aligned to user and customer outcomes. I work on this in collaboration with my squad and other SMEs as needed.
I am skilled at writing user stories and follow the INVEST principle. I am familiar with story mapping techniques to create cohesive product features. I actively engage with stakeholders early for feedback.
I understand Tesco Mobile's architecture including how my platform fits into wider Tesco Mobile systems and processes. I actively prioritise squad time to move us towards our target architecture and use data and insight to balance this with ongoing platform maintenance.
I ensure data platforms meets our cyber security standards, working closely with the Cyber Security team to prioritise and address vulnerabilities/threats
You will need
I understand my Product and make decisions about its development to ensure we meet Product and Tribe OKRs.
I understand our industry and keep abreast of key developments. I understand our critical systems and platforms.
I understand the impact my platform has on our customers' experience; their needs and problems influence my Product roadmap.
I facilitate workshops with technical and business stakeholders to gain a shared understanding of needs and goals. I consider dependencies, risks and value at stake in my prioritisation decisions.
I set and track KPIs for my Product and I have a continuous improvement plan to drive better value for money, scalability, robustness and alignment to product KPIs.
I understand the Scrum methodology and am comfortable embedding this within my squad, including the core ceremonies, clear roles and responsibilities, a shared purpose, product vision and well-defined product backlog.
I set and iterate our Product vision in collaboration with others in my squad and tribe.
I create and maintain a clear roadmap for my product that is aligned to user and customer outcomes. I work on this in collaboration with my squad and other SMEs as needed.
I am skilled at writing user stories and follow the INVEST principle. I am familiar with story mapping techniques to create cohesive product features. I actively engage with stakeholders early for feedback.
I understand Tesco Mobile's architecture including how my platform fits into wider Tesco Mobile systems and processes. I actively prioritise squad time to move us towards our target architecture and use data and insight to balance this with ongoing platform maintenance.
I ensure data platforms meets our cyber security standards, working closely with the Cyber Security team to prioritise and address vulnerabilities/threats
#LI-AF2
#LI-Hybrid
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
* Annual bonus scheme of up to 20% of base salary
* Holiday starting at 25 days plus a personal day (plus Bank holidays)
* Private medical insurance
* 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.