We are currently supporting Coventry University to recruit for a HR Administrator.
The Employment Services Team is responsible for delivering a comprehensive and seamless service across the employment lifecycle, post onboarding, for both UK and international operations. The team provides support through various channels, including telephone, email, and face-to-face interactions, using an effective ticket logging and HR information system. This service includes data entry into an electronic database, confirming contractual entitlements, issuance of formal documentation and letters and ensuring the accurate recording of personal and employment information In line with legislative requirements (e.g. GDPR), Group policies, procedures and standards.
Main Duties and Responsibilities
Service Delivery and Initial Query Handling:
* Deliver a seamless service to managers and employees across the Group by handling routine employment queries and administrative tasks.
* Act as the first point of contact for incoming queries via phone, email, or in person, ensuring all interactions are logged and tracked.
* For more complex or non-routine queries, you will refer these to the Employment Services Senior Administrator for resolution, ensuring timely and accurate escalations.
Customer Focus:
* Prioritise routine workloads to meet all legal and organisational deadlines whilst maintaining a customer-first mindset.
* You will handle straightforward issues independently and e...