This is an exciting opportunity to join a friendly, busy team as a full time Receptionist/Care Navigator.
You will be the first contact for patients and visitors to the practice and will be approachable, caring and willing to go above and beyond to help.
This role is to commence as soon as possible. Please note that this position is full time between the hours of 8am and 6.30pm Monday - Friday. Each shift will include either an 8am start or a 6.30pm finish.
Main duties of the job
Duties will include face to face patient interactions and telephone triage/calls, along with various administration tasks. You will perform all aspects of the receptionist role and will help direct patients towards the most appropriate clinician to best suits their needs.
You will be a great team player and also comfortable working under your own initiative.
About us
Audley Health Centre is situated in the beautiful village of Audley in Stoke on Trent. We serve a patient list of just over 10,000 and look forward to welcoming a new team member to our hardworking, supportive and friendly team.
Job responsibilities
Our receptionists receive, direct and assist our patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. They also provide general administrative assistance to the practice team and act as a focal point of communication between patients, doctors and other medical and clerical staff.
Main Duties & Responsibilities:
* Effectively greet patients and visitors attending the surgery in an appropriate and professional manner at all times.
* Support the surgery appointment system efficiently to ensure patients are directed to the most appropriate healthcare professional and setting.
* Communicate with patients, relatives and carers using all methods available including telephone, face-to-face, text messages and e-mails.
* Process in person, by telephone and e-mail general enquiries ensuring accuracy of detail in all messages and ensuring these are actioned as necessary.
* Action practice tasks and workflow comments daily in accordance with the practice policy.
* Explain practice procedures and arrangements for patients wishing to register either permanently or temporarily and ensuring the patients are residing within the practice boundary and appropriate documents are completed.
* Registration of patients, both permanent and temporary, and ensure information entered onto system is correct.
* Process deduction of patients and receipt of medical records for newly registered patients.
* Liaise with hospital departments and consultants/secretaries for additional information and test results as required.
* Action repeat prescription requests and ensuring they are ready for collection by the patient within 48 hours.
* Provide results of tests and investigations as requested and advised by the GP.
* Inform patients of relevant charges for Non-NHS services, accept payment and issue receipts for same.
* Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number.
* Accurately scan and attach clinical and administrative information/correspondence onto patients records.
* Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
* Retrieve and re-file records as required.
* Issue correct and appropriate specimen containers and forms and ensure the correct information is obtained and completed on return of the specimen.
* Raise service requests with members of the wider healthcare team including District Nurses, Health Visitors, Community Matron, Palliative Care Nurses and other services.
* Maintain supplies of stationery in reception area.
* Occasionally open the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
* Occasionally, when last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
* Ensure that the reception area is tidy at the end of each surgery session in preparation for incoming colleagues.
* Organise the reception and waiting areas maintaining a tidy work area and a professional appearance of patient leaflets and notice boards.
* Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
Person Specification
Experience
* Experience in reception duties/working with the public.
* Experience of working within a GP/ healthcare setting with knowledge of EMIS & DOCMAN systems.
Qualities/Attributes
* Excellent communication skills (written and oral).
* Ability to work as a team member and autonomously.
* An awareness and understanding of the need for strict confidentiality.
* Ability to work under pressure in a challenging environment.
* Flexibility of working hours.
* DBS check cleared.
* OH Clearance.
* Excellent work references.
Qualifications
* GCSE grade A to C in English & Maths.
* AMSPAR Receptionist qualification.
* Qualified to NVQ level 3.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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