IT Support Specialist
Permanent | £28,000 - £30,000 | Based near Camden
First 3-months 5 days in the office, reducing to 3 days per week
A leading accounting firm in London is seeking an IT Support Specialist to join its dynamic IT department. This is an excellent opportunity for an IT professional with 1-2 years' helpdesk experience looking to take the next step in their career.
Key Responsibilities
* Provide first-line IT support to employees and partners, resolving technical issues efficiently.
* Monitor and maintain IT systems and networks to ensure seamless business operations.
* Install, configure, and troubleshoot hardware and software, liaising with external providers when required.
* Analyse support requests to identify trends and implement improvements.
* Enhance IT processes and systems through best practices and continuous improvement initiatives.
* Assist with onboarding new employees, ensuring smooth IT setup.
* Collaborate on firm-wide IT initiatives and share knowledge within the team.
* Uphold the firm's values, acting with integrity, professionalism, and confidentiality.
Skills & Experience
* 1-2 years' IT helpdesk experience with strong technical expertise.
* Excellent problem-solving and project management skills.
* Strong communication and stakeholder management abilities.
* Familiarity with Salesforce CRM and data cloud platforms.
* Ability to prioritise workloads and drive process improvements.
* Knowledge of audit, business services, tax, payroll, and other client service areas is beneficial.
Working Pattern & Benefits
* Permanent role with a salary of £28,000 - £30,000 plus benefits.
* Initially five days per week in the office for the first three months, then moving to a hybrid model of three days per week in the office.
* Based near Camden, Central London.
This is an exciting opportunity to provide first-line IT support within a leading accounting firm and contribute to the efficiency of its IT operations.
If you're interested, please apply today!
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