Branch Manager (Timber)
Illingworth Ingham (M/cr) Ltd have been in business since 1929. We are an independent family-run Timber Importer & Merchant and have continued to be a successful business within the timber industry for nearly 100 years.
At Illingworth Ingham, we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognized for our 'customer first' approach. If you are ambitious and enjoy a busy role that includes supervising a team and improving operational activity, this Branch Manager role could be a great opportunity for you.
What will I be doing in this role?
The Branch Manager position is key to the performance of the branch. It requires someone who can manage a team of engaged colleagues to continually improve the customer experience and branch performance.
Key Responsibilities
1. Branch Operations Management: Oversee the day-to-day running of the branch, ensuring all operational processes are followed efficiently, from stock control and order processing to delivery scheduling and health & safety compliance.
2. Sales & Business Development: Drive branch sales by identifying new business opportunities, maintaining relationships with existing clients, and ensuring customer satisfaction.
3. Customer Service: Ensure excellent customer service standards are maintained by addressing customer inquiries, complaints, and ensuring swift problem resolution.
4. Stock & Inventory Control: Monitor inventory levels, ensure accurate stocktaking, manage supplier relationships, and ensure timely ordering of stock to meet customer demand.
5. Health & Safety Compliance: Ensure that all branch activities comply with company and legal safety regulations, including staff training and risk assessments.
6. Timber products: Use your expert knowledge to promote timber products within the branch, offering advice to customers and sharing knowledge with staff.
What skills are we looking for?
First and foremost, we always want to recruit talented people that align well with our values and way of working; we would welcome you to apply if you can demonstrate the following key skills:
* Timber knowledge is essential
* Proven experience in a management role, within the timber or merchanting sectors.
* A customer-focused approach and the ability to develop and maintain excellent relationships with customers, suppliers, and staff.
* Strong leadership and team management skills, with the ability to motivate and develop a team.
* Commercially aware, with a strong understanding of business operations, sales, and profit margins.
* Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
* Solid understanding of health and safety regulations.
* IT literate - system training can be provided where applicants may lack this knowledge.
Hours: Monday - Thursday 08:00 - 17:00, Friday 08:00 - 16:30. Saturdays on rota 08:00 - 12:30
What will you receive?
* Competitive Salary – salary is dependent on experience
* Company pension
* Cycle to work scheme
* Employee discount
* Bonus Scheme
* 25 Year Long Service Gift
We are a family business, established 1929. We have our colleagues and customers at the heart of our business.
If you feel you have what it takes to be our Branch Manager, apply now!
Job Type: Full-time
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Store discount
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
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