Day to day duties of client relationship executive:
ensuring existing clients are satisfied through after-sales care, as well as gaining and using feedback
identifying and approaching potential new companies or individuals to engage as clients
researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
giving presentations to clients about products or services
acting as a point of contact for complaints and escalating issues as appropriate
ensuring that the terms of a contract are adhered to by both your employer and clients
understanding and helping to meet the targets and aims of the client.
Key Skills Required:
Strong negotiation and influencing skills
The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
Self-motivation
A level of creativity when it comes to thinking of new sales opportunities
Resilience
The ability to research and keep on top of developments in the industry (an interest in the industry will help)
Commercial awareness...