HR Helpdesk Officer - Kensington W8 Pay: £24.64 per hour Umbrella LTD Location: Kensington W8 Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Temporary 3 months - potential for permanent Hybrid working availableHR Helpdesk Officer &x2013; Kensington W8 Pay: £24.64 per hour Umbrella LTD Location: Kensington W8 Hours: Monday to Friday, 9:00 AM &x2013; 5:00 PM Contract: Temporary 3 months &x2013; potential for permanent Hybrid working available About the Role We are seeking a proactive HR Helpdesk Officer to join the Human Resources & OD &x2013; Pay, Pensions, and HR Systems team within the Resources Directorate. This role involves managing the end-to-end workflow of HR service requests, ensuring timely resolutions, high customer satisfaction, and compliance with performance metrics. Key Responsibilities Act as the lead helpdesk officer, managing and prioritising HR service requests. Ensure helpdesk enquiries are correctly routed or allocated for action. Provide guidance to managers, staff, and third parties on HR processes and enquiry handling. Work with HR, Finance, and other teams to improve self-service support materials, including FAQs and HR Hub content. Participate in regular testing following Oracle software updates. Monitor and track helpdesk requests, ensuring timely resolutions and customer feedback. Access and update HR data in Oracle to resolve pay, leave, absence, and allowance queries. Analyse helpdesk performance metrics and suggest improvements to enquiry handling. Maintain clear records of enquiry resolution and provide feedback to service users. Requirements Essential Skills & Experience: Experience in HR helpdesk operations or a similar customer-focused role. Strong understanding of HR processes, policies, and transactional services. Knowledge of Oracle HR systems or similar HR database systems. Ability to interpret and update HR data for query resolution. Excellent problem-solving and organisational skills. Personal Attributes: Strong communication skills, with the ability to explain HR processes clearly. Ability to manage workloads efficiently and work under minimal supervision. Detail-oriented with strong analytical and data management skills. Proactive approach to service improvement and customer satisfaction. This is an excellent opportunity for an experienced HR professional looking to develop their expertise in a dynamic environment. Apply now to be considered. 4o