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Client:
Grantley Hall
Location:
Harrogate, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f1e1785559ab
Job Views:
4
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
ASSISTANT FRONT OFFICE MANAGER - Harrogate
ASSISTANT FRONT OFFICE MANAGER
Full Time
Competitive rate of pay plus monthly service charge, typically 2,400 annually
40 hours
Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants, and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.
Key Responsibilities
* Liaise with all departments efficiently including Housekeeping, Reservations, and Food & Beverage.
* Maintain good working relationships with colleagues and all other departments.
* Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during, and after their stay, taking ownership of any guests’ issues that may occur.
* Carry out Reception and Night Porter shifts when required to and assist during peak periods.
* Provide training for the team and assist in team reviews/appraisals and PDPs.
* Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date.
* Oversee and manage any outstanding charges on the guests' ledger and ensure they are settled promptly.
* Awareness of the Standard Operating Procedures and assist Department management in the development, implementation, and review of these.
Key Skills, Qualities & Experience
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
* Friendly, courteous, and helpful with the ability to communicate at all levels with guests and colleagues.
* Demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
* Computer literate, previous experience in using PMS is essential; Opera V5 or Cloud is desirable. Excellent verbal and written communication skills.
* A high level of confidentiality.
* Full, clean driving licence due to our insurance policies is desirable.
* Ability to meet deadlines and work under pressure.
* Detail-oriented and drives standards.
* Confident, self-motivated, and present a professional persona in all circumstances.
* Hands-on approach to work, always being productive and looking to improve.
* Well presented, adhering to Grantley Hall’s grooming standards at all times.
* Experience of managing a large team within the hospitality industry.
* Genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors.
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£2,400 per year).
* Complimentary bespoke uniform and chef whites.
* Complimentary meals whilst on duty.
* Refer a Friend bonus - Earn up to £1000.
* Complimentary employee car parking.
* Complimentary state-of-the-art onsite gym - with personal trainer support.
* 31 days annual leave (including bank holidays) increasing with service.
* Professional development opportunities at all levels.
* Reimbursement on work shoes, sight tests, and professional memberships.
* Modern and spacious discounted live-in accommodation for eligible roles.
* Access to hundreds of exclusive employee benefits, rewards, and discounts targeted specifically at the hospitality sector.
* We celebrate success with an annual awards ceremony as well as team events and incentives.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
* Team Member of the Month Awards.
* Discount on Grantley Hall's Restaurants, Spa products, and Gift Shop.
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
* Cycle to work scheme.
* Access to Wagestream, allowing you to instantly access your wages.
* Simplyhealth - Health cash plan.
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