Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer Claims Handler - Scottish Factors This is a UK based role Are you passionate about supporting customers, and looking for a new challenge? Do you have great attention to detail? Do you value a flexible work/life balance? Would you enjoy being part of a supportive team with a caring counts culture with the opportunity for career growth? If so, our role as a commercial property desk-based claims handler in our Glasgow team could be the opportunity you’ve been waiting for You’d have access to several benefits as a Sedgwick colleague, including – Competitive salary 25 days holiday public holidays volunteering day Structured career development programmes with clear timescales Fully supported professional qualifications with rewards Private healthcare and employee assistance programme to support your wellbeing Self invested personal pension scheme As a desk-based commercial property handler, you’ll manage predominantly buildings claims for our Property Factors clients. Responsible for the customer journey, you’ll need a proactive approach to keep them at the heart of everything you do. Making a claim can be traumatic so you could be faced with customers who need require our help at a time of need – you’ll need to take the time to listen, connect and empathise, then demonstrate you understand the difficulties for them, and ensure they’re provided with a personalised level of support. You’ll be able to rely on the support of your colleagues not just in your own team, but across commercial claim services with access to their experience and expertise, so there’s always someone available to help. The ideal candidate will have proven service delivery skills, with a positive attitude, a professional and friendly phone manner and strong communication skills. The main responsibilities of the role include – Ensuring you deliver exceptional customer service in every customer interaction Accurately recording details of the claim on our system Setting clear expectations of the claims process with the customer Being able to empathise with customers and manage challenging conversations when needed When you’ll work: Usual working hours are 35 per week during Monday – Friday, 9am until 5pm, however, colleagues should be flexible so that they can be available to service additional claims driven by surge periods to ensure we deliver client service requirements. Where you’ll work: This role is based in our Glasgow office, UK, where you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues. Working at Sedgwick Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best. We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home for part of the week, splitting your working time between the home and office we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview. Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check. Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability. LI-Hybrid Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.